At a Glance
- Tasks: Welcome visitors and manage the reception area while providing excellent customer service.
- Company: The Truman Brewery, a vibrant hub for creativity and public engagement in East London.
- Benefits: 28 days paid holiday, flexible hours, and a supportive team environment.
- Other info: Full-time role with opportunities for growth in a dynamic setting.
- Why this job: Be the face of a creative space and enhance your customer service skills.
- Qualifications: Customer service experience and strong communication skills are preferred.
The predicted salary is between 24000 - 28000 £ per year.
The Truman Brewery, once home to London's largest brewery, is now East London's primary destination for the public and creative businesses alike.
Role: Front of House Assistant (Full Time)
Reports to: Line Manager
Location: The Truman Brewery, 1 Ely's Yard, London, E1 6QR
Contract Type: Full Time, 45 hours per week, including 2 weekends per month.
The Truman Brewery is seeking a dedicated and proactive Front of House Assistant to help manage the reception areas on the west side of our site. This key role ensures a welcoming environment for all visitors and provides essential support to internal teams and clients. As the first point of contact for the site, you will play a pivotal role in delivering excellent customer service and managing the daily operations of the Front of House.
Candidates should be personable, highly organised, and efficient, with the ability to handle a variety of tasks in a fast-paced environment. Excellent communication skills and a professional demeanour are essential. Previous experience in a customer service or reception role is preferred, along with the ability to multi-task and remain calm under pressure.
Key Responsibilities:
- Greet and welcome visitors, clients, and contractors, ensuring a positive first impression.
- Manage the reception area, ensuring it is tidy and presentable at all times.
- Handle incoming calls and emails, directing inquiries efficiently and professionally.
- Provide administrative support to various teams as required.
- Manage visitor sign-in, security procedures, and ensure accurate records are maintained.
- Assist with general enquiries and provide accurate information about the site and services.
- Coordinate with cleaning and maintenance teams to ensure the upkeep of public areas.
- Handle deliveries and manage incoming/outgoing mail for the site.
- Maintain and update databases of clients, suppliers, and visitors.
- Support ad-hoc administrative tasks and projects as needed.
Skills, Knowledge, and Experience:
- Excellent customer service skills with a friendly and professional approach.
- Strong organisational abilities and attention to detail.
- Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Previous front-of-house or reception experience preferred, especially in office or corporate settings.
- Excellent verbal and written communication skills.
- Ability to multi-task, stay calm under pressure, and adapt to a fast-paced environment.
- Team player with a positive attitude, but able to work independently when required.
- Proactive, reliable, and self-motivated.
General Information:
This is a full-time, entry-level to mid-level position. You will be contracted to work 45 hours per week, typically 9 hours per day. The standard work schedule is Monday to Friday, 9am-6pm, with the requirement to work one weekend day out of the 5 days minimum once a month. Flexibility to work additional weekends and evenings may be required as needed. The role includes a 6-month probation period. We offer 28 days of paid holiday (including 8 bank holidays). The remaining holidays should be used 5 days per quarter unless agreed otherwise. Holiday entitlement begins after your first 3 months of employment.
To Apply:
Please send an up-to-date CV and covering letter to
TRUMAN FRONT OF HOUSE: RECEPTIONIST in London employer: Truman Brewery
The Truman Brewery is an exceptional employer, offering a vibrant work culture in the heart of East London, where creativity and community thrive. As a Front of House Assistant, you will enjoy a supportive environment with opportunities for personal growth, alongside competitive benefits such as 28 days of paid holiday and a dynamic team atmosphere that values your contributions. Join us at this iconic location and be part of a welcoming team that prioritises excellent customer service and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land TRUMAN FRONT OF HOUSE: RECEPTIONIST in London
✨Tip Number 1
Get to know the Truman Brewery vibe! Before your interview, check out their website and social media. This will help you understand their culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd greet visitors and handle inquiries. Role-play with a friend to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to stay calm under pressure, which is key for this position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Truman Brewery team.
We think you need these skills to ace TRUMAN FRONT OF HOUSE: RECEPTIONIST in London
Some tips for your application 🫡
Craft a Personalised Cover Letter:When applying, make sure to tailor your cover letter specifically for the Front of House Assistant role. Highlight your customer service experience and how you can contribute to creating a welcoming environment at The Truman Brewery.
Show Off Your Organisational Skills:In your CV, emphasise your organisational abilities and attention to detail. Mention any previous roles where you managed multiple tasks or maintained a tidy workspace, as these are key for this position.
Communicate Clearly:Since excellent communication skills are essential, ensure your written application is clear and professional. Avoid jargon and keep it concise while showcasing your personality and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us promptly and you can easily follow up on your progress. Good luck!
How to prepare for a job interview at Truman Brewery
✨Know the Venue
Before your interview, take some time to research The Truman Brewery. Familiarise yourself with its history and current operations. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or handled a difficult situation. This will demonstrate your ability to maintain a professional demeanour under pressure.
✨Practice Multi-tasking Scenarios
Given the fast-paced environment, think of scenarios where you had to juggle multiple tasks. During the interview, be ready to discuss how you prioritised tasks and managed your time effectively. This will highlight your organisational skills and ability to stay calm under pressure.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, daily responsibilities, or opportunities for growth within the company. This shows that you’re proactive and genuinely interested in the position.
