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- Tasks: Guide patients through their treatment journey with empathy and expert advice.
- Company: Truly Dental, a forward-thinking dental care organisation focused on patient experience.
- Benefits: Competitive salary, commission structure, flexible hours, and free dental treatment.
- Other info: Opportunities for international exposure and professional development.
- Why this job: Make a real difference in patients' lives while developing your career in a supportive environment.
- Qualifications: Experience in sales or patient-facing roles, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Truly Dental is a patient-centered and innovative dental care organization committed to transforming smiles and improving lives. Through a blend of clinical excellence, technology, and personalized patient care, the organization supports patients throughout their treatment journey while fostering a collaborative and growth-oriented environment.
- Multi‑location dental care network serving patients across regions
- High‑value treatment solutions focused on long‑term oral health outcomes
- Growing investment in patient experience and innovation
- Career development opportunities and international mobility for employees
Purpose of the Role
The Treatment Plan Coordinator plays a critical role in converting patient interest into informed treatment decisions by combining consultative sales, empathy, and care coordination. This position ensures patients feel supported, confident, and guided from first consultation through treatment commitment.
Key Responsibilities
- Conduct pre‑assessment consultations to understand patient goals, concerns, and treatment motivations.
- Present treatment options, pricing, financing alternatives, and expected outcomes clearly and empathetically.
- Support patients in decision‑making and drive treatment plan conversion.
- Serve as liaison between patients and clinicians to ensure continuity of care.
- Maintain accurate patient records, handover notes, and CRM documentation.
- Follow up proactively with patients to provide reassurance and progress updates.
- Track KPIs, sales performance, and conversion metrics, providing regular reporting and action plans.
- Maintain exceptional patient experience standards aligned with Truly Dental's care philosophy.
- Coordinate across clinics when required and support operational continuity.
Requirements: Competencies and Skills
Education
- Background in Sales, Healthcare, Dentistry, Aesthetic Services, or related field preferred.
- Training in customer experience, consultative sales, or treatment coordination is an advantage.
Experience
- Minimum 2 years of experience in consultative sales or patient‑facing roles within dental, medical, aesthetics, beauty, wellness, or similar sectors.
- Proven track record achieving or exceeding sales or conversion targets.
- Experience managing KPIs, reporting, and follow-up plans.
- Experience in customer relationship management systems.
Knowledge And Skills
- Strong consultative communication and active listening.
- Ability to discuss pricing and financing confidently and professionally.
- Knowledge of dental treatment pathways preferred.
- CRM and reporting systems proficiency.
- Familiarity with Dentally software desirable (training available).
- Fluent spoken and written English.
- Valid driver’s license and flexibility to travel across locations when needed.
Core Competencies
- Empathy and patient orientation
- Commercial acumen and sales mindset
- Emotional intelligence
- Organization and attention to detail
- Adaptability
- Professional discretion
- Results orientation
What We Offer
- Competitive base salary plus commission structure
- Quarterly performance bonus opportunities
- Flexible working schedule
- Free dental treatment
- Overtime compensation
- Career growth and internal mobility opportunities
- International exposure opportunities (including Dubai practice)
- Investment in professional development and CPD
- Social events and employee benefits schemes
- Collaborative and supportive workplace culture
Relevant Details Before Applying
- Hybrid / clinic‑based role in Leeds
- Travel between clinics may occasionally be required
- Position includes both sales accountability and patient care responsibilities
- Compensation dependent on experience with attractive commission model
Treatment Plan Coordinator - Truly Leeds employer: Truly
Contact Detail:
Truly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Treatment Plan Coordinator - Truly Leeds
✨Tip Number 1
Get to know the company! Research Truly Dental and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your consultative sales skills! Role-play with a friend or family member to get comfortable discussing treatment options and pricing. The more confident you are, the better you'll connect with potential patients.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about Truly Dental right there.
We think you need these skills to ace Treatment Plan Coordinator - Truly Leeds
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your enthusiasm for patient care shine through. We want to see how you connect with patients and how you can make their treatment journey smoother and more enjoyable.
Highlight Relevant Experience: Make sure to showcase any experience you have in consultative sales or patient-facing roles. We’re looking for candidates who can demonstrate a track record of achieving targets and providing exceptional service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, making it easy for us to see why you’d be a great fit for the Treatment Plan Coordinator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Truly Dental.
How to prepare for a job interview at Truly
✨Know Your Stuff
Before the interview, make sure you understand Truly Dental's mission and values. Familiarise yourself with their approach to patient care and how they integrate technology into their services. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Treatment Plan Coordinator, empathy is key. Prepare examples from your past experiences where you've successfully supported patients or clients through difficult decisions. Highlight your ability to listen actively and respond to concerns, as this will demonstrate your suitability for the role.
✨Be Ready to Discuss Sales Strategies
Since the role involves consultative sales, come prepared to discuss your previous sales experiences. Think about specific strategies you've used to convert interest into commitment. Be ready to share metrics or KPIs you've achieved, as this will showcase your results-oriented mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what the training process looks like. This shows your enthusiasm for the position and helps you gauge if Truly Dental is the right fit for you.