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- Tasks: Be the friendly face of our new dental clinic, ensuring patients feel welcome and cared for.
- Company: Join Truly Dental, a fast-growing company reshaping dental experiences across the UK.
- Benefits: Enjoy competitive pay, overtime, career growth, and a fun work environment.
- Other info: Full-time role with flexible shifts and training provided on our systems.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: Experience in reception roles preferred; strong communication and multitasking skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Who We Are
Truly Dental is a modern and fast growing dental company opening a brand new state of the art clinic in Leeds, England. Our mission is to provide accessible, high quality care in welcoming, patient-centred environments. With innovative clinics across Ireland and the UK, Truly is reshaping the dental experience for both patients and professionals.
- 15+ practices across Ireland and the UK.
- Thousands of patients served annually, with strong growth in new registrations.
- Educational assistance programs to support staff development and continuous learning.
- New opening: Leeds clinics launched as part of Truly's expansion strategy.
Role purpose
As our Receptionist, you will be the first point of contact for patients, delivering five star front of house service in a fast paced dental hospital. You'll orchestrate patient flow across extended hours, ensuring seamless check-ins, call handling, scheduling and billing accuracy that underpin excellent clinical care and patient experience.
Key Responsibilities
- Warmly greet, welcome and check in/out patients; provide clear, empathetic information at all times.
- Manage multiline phone system and high volume inbox/queries; prioritize between in person and remote patient needs.
- Schedule, reschedule and confirm appointments; coordinate with clinical teams to optimize diaries.
- Prepare patient charts and documentation for dental staff; update and maintain accurate patient records.
- Generate billing statements, process payments, reconcile daily cash takings; deposit at post office as required.
- Operate clinic software (EXACT preferred; training provided) and follow data protection protocols.
- Uphold Truly's hospitality standards and contribute to a friendly, cooperative team culture.
Requirements - Skills & Competencies
EducationSecondary education required; vocational/admin qualifications an advantage.
Experience1-2+ years in front of house or reception roles; dental or hospital reception experience strongly preferred. Proven success in high volume, customer facing environments.
Knowledge & Skills- Multiline phone handling, appointment scheduling, billing, and cash reconciliation.
- Proficient with practice management systems; EXACT experience is a plus (training provided).
- Strong multitasking, organization and attention to detail in a busy setting.
- Excellent spoken/written English; clear, empathetic communication with diverse patients.
- Comfort working with clinicians and senior specialists; professional discretion and GDPR awareness.
- Patient centric service & empathy
- Stress tolerance & prioritization in high volume
- Teamwork & cross functional coordination
- Accountability & reliability (timekeeping, cash/records)
- Learning agility (systems & process adoption)
What We Offer
- Attractive terms and salary for suitable candidates; every minute of overtime paid.
- Career progression with clinical and admin support & guidance.
- A fun working environment and modern computerized dental software system.
- Training on EXACT for the right candidate.
Important details before applying
- Full time role; minimum 35 hours/week, Monday to Friday on a 5 days rotation.
- Usual shifts: 8:00-14:00 or 14:00.
- Location: Leeds, England.
- Start date: May (aligned with the Leeds clinic opening).
Receptionist - Front of House - Leeds employer: Truly
Contact Detail:
Truly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Front of House - Leeds
✨Tip Number 1
Get to know Truly Dental! Research their values and mission so you can show how you fit into their patient-centred approach. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be clear and empathetic. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what Truly Dental is really looking for in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Truly Dental team right from the start.
We think you need these skills to ace Receptionist - Front of House - Leeds
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects our patient-centred approach.
Tailor Your Experience: Make sure to highlight any relevant experience you have in front of house or reception roles. We love seeing how your past experiences can contribute to our fast-paced environment, especially if you've worked in dental or hospital settings before!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Remember, we’re looking for strong communication skills, so show us what you’ve got!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Truly Dental. We can’t wait to hear from you!
How to prepare for a job interview at Truly
✨Know the Company Inside Out
Before your interview, take some time to research Truly Dental. Understand their mission, values, and what sets them apart in the dental industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Front of House Skills
As a Receptionist, you'll be the first point of contact for patients. Practise how you would greet someone warmly and handle common queries. Role-playing with a friend can help you feel more confident and prepared for the real thing.
✨Showcase Your Multitasking Abilities
In a fast-paced environment like a dental clinic, multitasking is key. Be ready to discuss examples from your past experience where you've successfully managed multiple tasks at once, such as handling phone calls while checking in patients.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, the team culture, or the training provided for the EXACT software. This shows that you're engaged and serious about the position, plus it helps you determine if Truly Dental is the right fit for you.