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- Tasks: Convert warm leads into booked consultations and guide patients through their decision-making.
- Company: Truly Dental, a patient-focused dental care provider with a commitment to quality.
- Benefits: Performance-based incentives, remote start, and growth opportunities in a dynamic environment.
- Other info: Hybrid work model after initial remote phase with flexible hours.
- Why this job: Join a fast-paced sales team and make a real difference in patients' lives.
- Qualifications: Sales or customer service experience; strong communication and empathy skills.
The predicted salary is between 25000 - 30000 £ per year.
Truly Dental is a patient-focused dental care provider committed to delivering high-quality treatments and personalized experiences. The organization combines clinical excellence with a strong commercial approach to ensure patients feel supported throughout their treatment journey.
The Outbound Sales Agent plays a key role in converting warm leads into booked consultations and treatments, acting as a trusted advisor for patients throughout their decision-making process.
Key Responsibilities- Contact and follow up with inbound patient leads via phone and digital channels
- Build rapport and clearly communicate treatment options
- Address patient inquiries and guide decision-making processes
- Schedule consultations and ensure consistent follow-ups
- Maintain accurate and up-to-date CRM records
- Achieve individual and team conversion targets
- Education: Not mandatory; relevant training in sales, customer service, or healthcare is valued
- Experience: Previous experience in sales, customer service, or patient coordination roles
- Knowledge & Skills:
- Strong verbal and written communication skills (English required)
- Confident phone presence and active listening skills
- CRM management experience
- Ability to handle sensitive conversations with empathy
- Results-oriented mindset
- Strong interpersonal and relationship-building skills
- Organization and attention to detail
- Resilience and adaptability
- Team collaboration
- Performance-based incentives
- Remote start with transition to hybrid work model
- Opportunity to grow within a dynamic and fast-paced sales environment
- Exposure to the healthcare and dental industry
- Location: Birmingham (Hybrid model after initial remote phase)
- Working hours: 40 hours per week, Monday to Friday
- Flexibility required for weekends and holidays
- Target-driven role with performance expectations
Outbound Sales Agent - Birmingham, UK employer: Truly
Contact Detail:
Truly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Agent - Birmingham, UK
✨Tip Number 1
Get to know the company inside out! Research Truly Dental's values and services so you can speak confidently about how you can contribute. This shows you're genuinely interested and helps you stand out during conversations.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Make sure you can clearly communicate how your skills align with the Outbound Sales Agent role. Confidence is key when you're on the phone!
✨Tip Number 3
Follow up after your initial contact. A quick message thanking them for their time and reiterating your interest can keep you top of mind. It shows you're proactive and serious about the opportunity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining the team at Truly Dental.
We think you need these skills to ace Outbound Sales Agent - Birmingham, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Outbound Sales Agent role. Highlight your relevant experience in sales or customer service, and show us how you can connect with patients and guide them through their decision-making process.
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, don’t hold back! Use clear and concise language in your application, and maybe even share a brief example of how you've successfully communicated with customers in the past.
Demonstrate Your Empathy: This role involves handling sensitive conversations, so let us see your empathetic side! In your application, mention any experiences where you’ve had to be understanding and supportive, especially in a sales or customer service context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Truly
✨Know Your Product Inside Out
Before the interview, make sure you understand Truly Dental's services and values. Familiarise yourself with common dental treatments and how they benefit patients. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to fully understand them before responding. This not only shows respect but also allows you to tailor your answers to what the interviewer is really looking for.
✨Showcase Your Empathy
As an Outbound Sales Agent, you'll need to handle sensitive conversations. Prepare examples from your past experiences where you've successfully navigated difficult discussions or provided support to customers. Highlighting your empathy will resonate well with the interviewers.
✨Be Ready to Discuss CRM Experience
Since maintaining accurate CRM records is crucial for this role, be prepared to discuss your experience with CRM systems. Share specific examples of how you've used CRM tools to manage leads and follow-ups effectively, showcasing your organisational skills.