Dispensary Associate - Full-time in Reading

The Dispensary Associate is responsible for guiding a customer on their journey into cannabis by educating them on the benefits and potential side effects, providing excellent customer service, and facilitating a customer's purchase per State regulations while ensuring an exceptional customer experience.

Key Duties and Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Show empathy and compassion to patients.
• Deliver the TruExperience through elevated patient service standards, behaviours, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Collaborate with leadership and management to resolve customer issues.
• Document customer issues and concerns in the customer profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by Management.

Additional Responsibilities – Delivery Associate (As Needed)

• Hold a valid driver’s license and maintain a clear driving record to fulfill delivery driver duties.
• Follow all Trulieve Policies and Procedures as a delivery associate.

Additional Responsibilities – Online Support (As Needed)

• Assist with processing all online orders, including deliveries, within a 2-hour timeframe.

Skills and Qualifications

• High-school diploma or equivalent and experience in a similar field.
• Minimum age of 21 (or 18 in CT, PA, and WV).
• Prior retail or customer-service experience a plus.
• Experience with cash handling.
• Ability to work independently in a dynamic, fast-paced environment with diverse personalities.
• Excellent interpersonal skills and strong verbal and written communication.
• Ability to work effectively without supervision and in a team setting.
• Professionalism, business sense, and confidentiality at all levels.
• Ability to understand and follow written or oral instructions.
• Respectful and polite interaction with customers and team members.
• Conversational English proficiency; operational ability with computers, laptops, and telecommunication devices.
• Physical and mental capacity to perform job duties.
• Valid driver’s license and clean driving record (for Delivery Driver role).
• Pass a comprehensive background record check.

Additional Requirements

• Move intermittently throughout the workday.
• Use prosthetics that enable adequate vision, hearing, or other senses.
• Function independently with flexibility, integrity, and the ability to work with residents, personnel, and support agencies.
• Interact with ill, disabled, elderly, emotionally upset, and occasionally hostile individuals.

Physical Requirements

• Constantly move or traverse throughout the facility, including confined spaces.
• Manipulate objects up to 50 lbs and perform tasks such as pushing, pulling, lifting, and carrying.
• Ascend/descend stools, ladders, and stairs; position yourself at floor level (crouch, stoop, kneel, or crawl).
• Occasionally remain seated.

Work Schedule

• Flexible hours to meet store needs; available evenings, weekends, and holidays.
• Up to 40 hours per week with availability for “after-hours” as needed.

Equal Employment Opportunity – Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type in accordance with federal, state, and local laws. Drug-free workplace. Paid time off is offered.