At a Glance
- Tasks: Manage D2C and B2B orders, ensuring smooth fulfilment and outstanding customer service.
- Company: Join Truffle Guys, a fast-growing premium truffle condiment brand shaking up the food scene.
- Benefits: Competitive salary, flexible remote work, fast-track career growth, and exciting foodie events.
- Other info: Enjoy unlimited truffle mayo and opportunities for future share options!
- Why this job: Be part of a dynamic team and make a real impact in a thriving industry.
- Qualifications: 1-2 years in operations, strong Excel skills, and a passion for problem-solving.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Truffle Guys is a fast-growing premium truffle condiment brand, supplying restaurants, multi-site foodservice operators, retailers, and direct-to-consumer customers with our unique range of truffle-based products. We are disrupting the market and have ambitious growth plans. We’re looking for a highly motivatedOperations Executive to play a key role in ensuring smooth day-to-day operations, supporting our growth, and helping us deliver exceptional service to our customers.
This role is fully remote, but we’re also open to candidates based in London who’d like to come into the office from time to time.
Key Responsibilities
Customer Experience
- Managing D2C orders (via our Shopify site), ensuring smooth fulfilment and resolving any issues with our warehouse partners.
- Providing outstanding customer service for all D2C orders, ensuring quick responses and happy customers.
- Ownership of B2B orders (wholesalers, retailers, restaurants), making sure our customers receive their truffle fix on time and in full.
- Problem solving and customer support when order or delivery issues arise.
Stock Management & Reporting
- Supplier management, including raising purchase orders, overseeing production timelines & end-to-end delivery of stock.
- Ensuring accurate and timely invoicing of customer orders.
- Chasing outstanding customer payments and managing invoice queries.
- Supporting stock reconciliation to keep our systems aligned with physical stock.
- Monitoring stock levels to flag risks before they become issues.
- Data management & reporting
Logistics & Operations
- Managing our 3PL (third-party logistics) partner and identifying inefficiencies to improve processes.
- Organising event logistics — from coordinating the events team to managing stock, samples, and transport.
Cross-Functional Team Support
- Sales team – assisting with new product set-ups, order status updates, and retailer requirements.
- Marketing team – coordinating influencer send-outs, samples, and supporting brand activations/events.
What We\'re Looking For
- Ideally you have 1-2 years of experience in an operations role (FMCG preferable), or equivalent hands-on experience.
- Confident with numbers and data, with strong Excel/Google Sheets skills (bonus if you’ve used Shopify, Unleashed, or other ERP systems).
- Detail-oriented, highly organised, and energised by solving problems efficiently.
- Excited by the bigger picture – keen to spot (and create!) operational efficiencies in a fast-moving supply chain.
- A self-starter who thrives in a small, dynamic team where everyone chips in.
- Hungry (literally) to grow in a brand that’s shaking up the UK food scene.
What We Offer
- Competitive Salary – £24,000 - £36,000 depending on experience.
- Flexible / Fully Remote
- Fast-Track Career Growth – Hit KPIs and grow into a senior role.
- Exciting Events – Attend foodie festivals such as Taste of London (Regent’s Park).
- Workplace Pension – With a company contribution.
- Discretionary Annual Bonus Scheme.
- Company Mobile Phone & Laptop.
- Annual Salary Review.
- Future Share Options Available.
- As much truffle mayo as you can consume!
Job Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Management and Manufacturing
- Industries: Food and Beverage Services
Operations Executive employer: Truffle Guys
Truffle Guys is an exceptional employer that champions a vibrant and flexible work culture, offering fully remote opportunities while also welcoming London-based candidates for occasional office interactions. With a strong focus on employee growth, we provide fast-track career advancement, competitive salaries, and unique perks like attending exciting food festivals and enjoying unlimited truffle mayo, making it a rewarding place to thrive in the dynamic food and beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Executive
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Truffle Guys and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Truffle Guys!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Truffle Guys keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Truffle Guys:This is your chance to really connect with the team at Truffle Guys. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Truffle Guys
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Truffle Guys.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Truffle Guys that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Truffle Guys. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
