Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the voice of Truespeed, helping customers with queries and ensuring a positive experience.
- Company: Join Truespeed, a company dedicated to connecting rural communities with fast broadband.
- Benefits: Enjoy hybrid working, 25 days leave, private healthcare, and more perks.
- Other info: Great opportunities for career development in an inclusive team.
- Why this job: Make a real difference in customer service while growing your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 26500 - 28000 £ per year.
Join Us at Truespeed Building Better Connections for Rural Communities
Location: Bath
Salary: £26,500 - £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access
About Truespeed
At Truespeed, we’re building more than just a network; we’re helping communities across the South West and East Anglia gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way: putting our customers first and connecting areas that need it most.
If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.
The Role
As a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.
In This Role, You Will:
- Handle customer queries across multiple channels in a friendly, timely, and professional manner
- Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
- Support complaint resolution so customers feel listened to, supported, and valued
- Contact customers to book installations, clearly explain the process, and answer any questions
- Keep systems and records up to date while sharing knowledge with colleagues
- Support the wider team with additional tasks to ensure a smooth and positive customer journey
What We’re Looking For
We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.
You’ll bring:
- Experience in a B2C customer service environment (call centre, retail, or similar)
- Confidence in handling customer complaints through to resolution
- Good working knowledge of Microsoft Office
- Clear and confident communication skills, both written and verbal
- The ability to explain technical or complex information in a simple, customer-friendly way
- Strong listening skills and the ability to understand and respond to customer needs
- Empathy, adaptability, and professionalism when supporting a wide range of customers
- A proactive attitude, willingness to learn, and motivation to deliver excellent service
- A positive, approachable mindset and a strong team spirit
Why Join Truespeed?
At Truespeed, we don’t just offer jobs; we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow.
Our benefits package includes:
- 25 days annual leave plus bank holidays
- Hybrid working
- Pension scheme
- Life insurance
- Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
- Excellent opportunities for career development and progression
- Free onsite parking
Be Part of Truespeed’s Journey
If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you. We review applications on a rolling basis, so we encourage you to apply as soon as possible.
Additional Information
Candidates must have the right to work in the UK as we’re unable to offer sponsorship. This role is based in Bath. Once you click apply, you will be directed to our website where you can tailor your application. No agencies, please.
Customer Service Advisor in Bath employer: Truespeed
Contact Detail:
Truespeed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bath
✨Tip Number 1
Get to know Truespeed! Research the company and its values. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will impress them during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can customise your application to highlight your relevant skills and experiences.
We think you need these skills to ace Customer Service Advisor in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with what we're looking for, so don’t be shy about showcasing your strengths!
Show Your Personality: We love a friendly and approachable vibe! When writing your application, let your personality shine through. Use a conversational tone that reflects your enthusiasm for helping others.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand, especially when explaining your past experiences.
Apply Through Our Website: Once you're ready, head over to our website to submit your application. It’s super easy, and you can tailor it right there to fit what we’re looking for. Don’t wait too long; we review applications on a rolling basis!
How to prepare for a job interview at Truespeed
✨Know the Company
Before your interview, take some time to research Truespeed. Understand their mission of building better connections for rural communities and how they prioritise customer service. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to resolve issues on the first contact and demonstrate your proactive attitude. This will illustrate that you have the skills they're looking for.
✨Practice Clear Communication
Since the role requires clear and confident communication, practice explaining complex information in a simple way. You might want to role-play common customer scenarios with a friend to ensure you can convey your thoughts effectively during the interview.
✨Emphasise Team Spirit
Truespeed values a strong team spirit, so be ready to discuss how you've collaborated with others in previous roles. Share examples of how you supported your colleagues or contributed to a positive team environment, as this will resonate well with their culture.