At a Glance
- Tasks: Be the voice of Truespeed, helping customers with queries and ensuring a positive experience.
- Company: Join Truespeed, a company dedicated to connecting rural communities with fast broadband.
- Benefits: Enjoy hybrid working, 25 days leave, private healthcare, and more perks.
- Other info: Great opportunities for career development in an inclusive team.
- Why this job: Make a real difference in customer service while growing your career in a supportive environment.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
Join Us at Truespeed Building Better Connections for Rural Communities
Location: Bath
Salary: £26,500 - £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access
About Truespeed
At Truespeed, we’re building more than just a network; we’re helping communities across the South West and East Anglia gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way: putting our customers first and connecting areas that need it most.
If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.
The Role
As a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.
In This Role, You Will:
- Handle customer queries across multiple channels in a friendly, timely, and professional manner
- Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
- Support complaint resolution so customers feel listened to, supported, and valued
- Contact customers to book installations, clearly explain the process, and answer any questions
- Keep systems and records up to date while sharing knowledge with colleagues
- Support the wider team with additional tasks to ensure a smooth and positive customer journey
What We’re Looking For
We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.
You’ll bring:
- Experience in a B2C customer service environment (call centre, retail, or similar)
- Confidence in handling customer complaints through to resolution
- Good working knowledge of Microsoft Office
- Clear and confident communication skills, both written and verbal
- The ability to explain technical or complex information in a simple, customer-friendly way
- Strong listening skills and the ability to understand and respond to customer needs
- Empathy, adaptability, and professionalism when supporting a wide range of customers
- A proactive attitude, willingness to learn, and motivation to deliver excellent service
- A positive, approachable mindset and a strong team spirit
Why Join Truespeed?
At Truespeed, we don’t just offer jobs; we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow.
Our benefits package includes:
- 25 days annual leave plus bank holidays
- Hybrid working
- Pension scheme
- Life insurance
- Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
- Excellent opportunities for career development and progression
- Free onsite parking
Be Part of Truespeed’s Journey
If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you. We review applications on a rolling basis, so we encourage you to apply as soon as possible.
Additional Information
Candidates must have the right to work in the UK as we’re unable to offer sponsorship. This role is based in Bath. Once you click apply, you will be directed to our website where you can tailor your application. No agencies, please.
Customer Service Advisor in Bath employer: Truespeed
At Truespeed, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our Bath location provides a vibrant environment with hybrid working options, ensuring a healthy work-life balance while you contribute to building the future of broadband in the South West. We are committed to employee growth, providing opportunities for professional development and a chance to be part of a rapidly expanding company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Truespeed. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Truespeed before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Truespeed:Your cover letter is your chance to shine! Tell us why you want to work at Truespeed specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Truespeed!
How to prepare for a job interview at Truespeed
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
