At a Glance
- Tasks: Support customers via phone, email, and live chat, ensuring a positive experience.
- Company: Join Truespeed, a company dedicated to connecting rural communities with fast broadband.
- Benefits: Earn £12.74–£13.46 per hour, enjoy hybrid working, and free onsite parking.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the voice of our business and make a real difference in customer experiences.
- Qualifications: Excellent communication skills and previous customer service experience preferred.
The predicted salary is between 13.46 - 13.46 £ per hour.
Join Us at Truespeed – Building Better Connections for Rural Communities
Location: Bath
Hourly Rate: £12.74–£13.46 per hour (depending on experience)
Hours: Full-time, Temporary, Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu during the week)
Hybrid Working: Three days per week in our Bath office and two days working from home
Benefits: Free onsite parking
About Truespeed
At Truespeed, we're building more than just a network – we're helping communities gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we're committed to doing things the right way by putting our customers first and connecting the areas that need it most.
If you enjoy helping people and take pride in delivering exceptional customer service, we'd love to hear from you.
The Role
We're currently recruiting for two temporary Customer Service Advisors to join our team. As a Customer Service Advisor, you'll be at the heart of everything we do, playing a vital role in shaping the customer experience at Truespeed. As the voice of our business, you'll ensure every interaction is positive, supportive, and solution-focused.
You'll support our customers across phone, email, and live chat, providing an outstanding service that helps us build strong, lasting relationships.
In This Role, You Will:
- Handle customer queries across multiple channels in a friendly, professional, and timely manner.
- Take ownership of customer requests and complaints, aiming to resolve issues at the first point of contact wherever possible.
- Support the resolution of customer complaints, ensuring customers feel listened to, supported, and valued.
- Contact customers to arrange installation appointments, explain the installation process, and answer any questions they may have.
- Keep customer records and internal systems up to date, while sharing knowledge and best practice with colleagues.
- Support the wider team with additional tasks to help deliver a smooth and positive customer journey.
What We're Looking For
We're looking for friendly, proactive individuals who enjoy helping others and delivering excellent customer service. You'll thrive in a fast-paced environment, remain calm under pressure, and take pride in finding solutions that leave customers with a positive experience.
You'll also have:
- Excellent communication skills, both written and verbal.
- Strong listening and problem-solving abilities.
- A positive, team-focused attitude with a willingness to learn.
- Good IT skills and confidence using multiple systems.
- Previous customer service experience, ideally in a contact centre or customer-facing environment.
Additional Information
You must have the right to work in the UK, as we're unable to offer sponsorship for this role. This role is based in Bath, with a hybrid working pattern of three days in the office and two days from home. No agencies, please.
Temporary Customer Service Advisor in Bath employer: Truespeed Communications
At Truespeed, we pride ourselves on being an exceptional employer dedicated to building better connections for rural communities. Our Bath location offers a vibrant work culture where teamwork and customer satisfaction are at the forefront, alongside competitive pay and hybrid working options that promote work-life balance. With opportunities for personal growth and a commitment to employee well-being, joining our team as a Temporary Customer Service Advisor means becoming part of a mission-driven company that values your contributions and supports your development.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Advisor in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Truespeed Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Truespeed Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Customer Service Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Truespeed Communications:Your cover letter is your chance to shine! Tell us why you want to work at Truespeed Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Truespeed Communications!
How to prepare for a job interview at Truespeed Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
