At a Glance
- Tasks: Help customers with queries and ensure a positive experience across various channels.
- Company: Join Truespeed, a company dedicated to connecting rural communities with fast broadband.
- Benefits: Enjoy hybrid working, private healthcare, and 25 days of annual leave.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Be the voice of Truespeed and make a real difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26500 - 28000 € per year.
Join Us at Truespeed – Building Better Connections for Rural Communities
Location: Bath
Salary: £26,500 – £28,000 (DOE)
Hours: Full-time, permanent, Monday to Saturday (Saturdays are worked on a rota basis, with a day off in lieu during the week)
Hybrid working pattern: Three days in our Bath-based office and two days working from home
Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access
About Truespeed
At Truespeed, we’re building more than just a network we’re helping communities across the South West and East Anglia gain access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way: putting our customers first and connecting areas that need it most.
If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.
The Role
As a Customer Service Advisor, you’ll be at the heart of what we do. Acting as the voice of Truespeed, you’ll ensure every customer has a positive experience when they get in touch, whether by phone, email, social media, or live chat.
In This Role, You Will:
- Handle customer queries across multiple channels in a friendly, timely, and professional manner
- Take ownership of customer requests and complaints, aiming to resolve issues on first contact wherever possible
- Support complaint resolution so customers feel listened to, supported, and valued
- Contact customers to book installations, clearly explain the process, and answer any questions
- Keep systems and records up to date while sharing knowledge with colleagues
- Support the wider team with additional tasks to ensure a smooth and positive customer journey
What We’re Looking For
We’re looking for a friendly, proactive individual who enjoys helping others and delivering excellent service. You’ll thrive in a fast-paced environment and take pride in resolving customer issues effectively.
You’ll bring:
- Experience in a B2C customer service environment (call centre, retail, or similar)
- Confidence in handling customer complaints through to resolution
- Good working knowledge of Microsoft Office
- Clear and confident communication skills, both written and verbal
- The ability to explain technical or complex information in a simple, customer-friendly way
- Strong listening skills and the ability to understand and respond to customer needs
- Empathy, adaptability, and professionalism when supporting a wide range of customers
- A proactive attitude, willingness to learn, and motivation to deliver excellent service
- A positive, approachable mindset and a strong team spirit
Why Join Truespeed?
At Truespeed, we don’t just offer jobs, we build supportive, rewarding careers. We’re proud to create an inclusive, collaborative environment where you’ll feel valued, encouraged, and have the opportunity to grow. Our benefits package includes:
- 25 days’ annual leave plus bank holidays
- Hybrid working
- Pension scheme
- Life insurance
- Access to a full suite of employee benefits covering health (including 24/7 online GP access), lifestyle, and financial wellbeing
- Excellent opportunities for career development and progression
- Free onsite parking
Be Part of Truespeed’s Journey
If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you. We review applications on a rolling basis, so we encourage you to apply as soon as possible.
Additional Information
Candidates must have the right to work in the UK as we’re unable to offer sponsorship. This role is based in Bath. No agencies, please.
Customer Service Advisor in Bath employer: Truespeed Communications
At Truespeed, we pride ourselves on being more than just a workplace; we are a community dedicated to building better connections for rural areas. Our Bath-based office offers a vibrant and inclusive culture where employees are valued and encouraged to grow, supported by a comprehensive benefits package that includes hybrid working, private healthcare, and ample opportunities for career development. Join us in making a meaningful impact while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bath
✨Tip Number 1
Get to know Truespeed! Research the company and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission of building better connections.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and confident. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Be proactive during your interview! Think of examples from your past experiences where you've gone above and beyond for customers. This will show that you’re not just about ticking boxes but genuinely care about delivering excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Truespeed team. Don’t wait too long; we review applications on a rolling basis!
We think you need these skills to ace Customer Service Advisor in Bath
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise:When writing your application, be clear and to the point. Use simple language to explain your experiences and why you’re a great fit for the role. We appreciate straightforward communication!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to Truespeed. Mention our values and how you align with them – it shows us you’re genuinely interested.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Truespeed Communications
✨Know the Company
Before your interview, take some time to research Truespeed. Understand their mission of connecting rural communities with reliable broadband and how they prioritise customer service. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to resolve issues on the first contact and demonstrate your empathy and professionalism. This will illustrate that you have the right mindset for a Customer Service Advisor.
✨Practice Clear Communication
Since the role involves explaining technical information in a simple way, practice articulating complex ideas clearly. You might want to explain a technical concept to a friend or family member to ensure you can communicate effectively during the interview. This will showcase your communication skills and confidence.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service department. This shows that you're proactive and eager to contribute positively to the team.
