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- Tasks: Be the friendly voice of Truespeed, helping customers with their queries and ensuring a positive experience.
- Company: Join Truespeed, a company dedicated to connecting rural communities with fast broadband.
- Benefits: Enjoy health benefits, life insurance, career development, and free onsite parking.
- Why this job: Make a real difference in people's lives while growing your customer service skills.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
- Other info: Full-time role in Bath with opportunities for career progression.
The predicted salary is between 30000 - 42000 £ per year.
Join Us at Truespeed – Building Better Connections for Rural Communities. At Truespeed, we’re building more than just a network; we’re helping communities across the South West and East Anglia get access to fast reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way, putting our customers first and connecting areas that really need it. If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you.
We’re looking for a friendly, proactive Customer Care Representative to join our team, based in Bath.
What you’ll be doing
This role sits at the heart of what we do. As the voice of Truespeed, you’ll help our customers have a positive experience every time they get in touch, whether by phone, email, social media, or live chat.
Your responsibilities
- Handling customer queries across multiple channels in a friendly, timely, and professional way
- Taking ownership of requests and complaints, aiming to resolve them on first contact wherever possible
- Supporting complaint resolution so customers feel listened to, supported, and valued
- Calling customers to book installations, explain the process clearly, and answer any questions
- Keeping systems and records up to date and sharing knowledge with colleagues
- Supporting the wider team with extra tasks to ensure a smooth and positive customer journey
What we’re looking for
We’d love to hear from you if you:
- Have experience in a B2C customer service environment (call centre, retail, or similar)
- Are confident handling customer complaints through to resolution
- Are comfortable using Microsoft Office
- Communicate clearly and confidently, both in writing and verbally
- Can explain technical or complex information in a simple, customer-friendly way
- Are a good listener who can understand customer needs and guide conversations effectively
- Are empathetic, adaptable, and professional when supporting a wide range of customers
- Are proactive, keen to learn, and motivated by delivering excellent service
- Bring a positive, approachable attitude and enjoy working as part of a team
Benefits and Rewards
When you join Truespeed, we’ll support you both in and out of work. Our benefits are designed to look after your wellbeing, give you flexibility, and help you grow your career:
- Access to a full suite of employee benefits covering health (including a 24/7 online GP service), lifestyle, and financial wellbeing
- Life insurance
- Great opportunities for career development and progression
- Free onsite parking
The details
Location: Bath
Hours: Full-time, permanent
Shift pattern: Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu)
Apply today
We review applications on a rolling basis, so we encourage you to apply as soon as possible. If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you.
Please note: Only candidates with the right to work in the United Kingdom will be considered. Unfortunately, we’re unable to offer sponsorship for this role.
Customer Care Representative employer: Truespeed Communications Ltd
Contact Detail:
Truespeed Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Truespeed. Understand their mission and values, especially how they focus on customer service. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the voice of Truespeed, it's crucial to convey information clearly and confidently. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling queries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive approach and ability to handle complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re keen on joining Truespeed and are ready to take that next step in your career.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially if you've worked in a B2C environment. We want to see how you've handled queries and complaints, so share specific examples that showcase your skills!
Keep It Clear and Friendly: When writing your application, use clear and friendly language. Remember, you're applying for a role where communication is key, so let your personality shine through while keeping it professional!
Tailor Your Application: Take the time to tailor your application to Truespeed. Mention our focus on community and customer-first approach, and explain why you’re excited about joining us. This shows you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Truespeed Communications Ltd
✨Know the Company
Before your interview, take some time to research Truespeed. Understand their mission of connecting rural communities with reliable broadband and how they prioritise customer service. This will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to resolve issues on the first contact and demonstrate your proactive approach to customer care. This will illustrate that you have the skills they're looking for.
✨Practice Clear Communication
Since the role involves explaining technical information in a simple way, practice articulating complex ideas clearly. You might want to do a mock interview with a friend, focusing on how you would explain a technical issue to a customer. This will help you feel more confident during the actual interview.
✨Emphasise Teamwork and Adaptability
Truespeed values a collaborative environment, so be ready to discuss how you've worked effectively in teams before. Share examples that showcase your adaptability and willingness to support colleagues, as this will demonstrate that you're a good fit for their team-oriented culture.
