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For Companies At a Glance
- Tasks: Assist customers with queries and resolve complaints across multiple channels.
- Company: Regional broadband provider known for friendly support and a positive work culture.
- Benefits: Health and lifestyle benefits, plus opportunities for career development.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Experience in B2C customer service and strong communication skills.
- Other info: Great environment for personal growth and career advancement.
The predicted salary is between 28800 - 43200 £ per year.
A regional broadband provider is seeking a Customer Care Representative in Bath. The role involves handling customer queries across various channels, resolving complaints, and supporting a smooth customer journey.
The ideal candidate will have experience in B2C customer service and be confident in communication and complaint resolution.
A supportive work environment with career development opportunities is provided, along with health and lifestyle benefits.
Customer Care Specialist — Friendly Support in Bath employer: Truespeed Communications Ltd
Contact Detail:
Truespeed Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist — Friendly Support in Bath
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer queries, try role-playing common scenarios with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Care Specialist — Friendly Support in Bath
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in B2C customer service. We want to see how you've handled queries and resolved complaints in the past, so share specific examples that showcase your skills!
Be Confident in Your Communication: Since the role involves a lot of communication, let us know about your confidence in dealing with customers. Use clear and friendly language in your application to reflect the supportive vibe we have at StudySmarter.
Tailor Your Application: Take a moment to customise your application for this role. Mention why you're excited about working with us in Bath and how you can contribute to a smooth customer journey. Personal touches go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Truespeed Communications Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the broadband provider. Understand their services, values, and what sets them apart in the market. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your B2C customer service skills. Think about times when you resolved complaints or turned a negative situation into a positive one. Be ready to discuss these scenarios in detail, as they demonstrate your ability to handle customer queries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and helps you provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, career development opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
