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- Tasks: Lead IT support and oversee operations for a dynamic international financial services company.
- Company: Join a growing organisation focused on service quality and modern IT practices.
- Benefits: Competitive salary, hybrid working, and a positive team culture.
- Why this job: Shape the future of IT support while working on exciting infrastructure and security projects.
- Qualifications: Hands-on experience with Windows environments and strong customer service skills.
- Other info: Opportunity for career growth in a collaborative and supportive environment.
The predicted salary is between 46800 - 78000 £ per year.
We’re hiring an IT Support Lead & Infrastructure Engineer to join a growing, international organisation in Financial Services, with a strong focus on service quality, resilience, and modern IT practices.
This role is ideal for someone who enjoys being hands-on technically, but also wants responsibility for overseeing IT support operations and being a visible, trusted presence for users.
What you’ll be doing:
- Leading and supervising IT support delivery for the London office and wider EMEA/APAC users
- Acting as the main escalation point for high-impact and VIP issues
- Overseeing ticket quality, prioritisation, trends and service performance
- Owning office IT, hardware procurement, vendors, licensing, and AV systems
- Working closely with senior engineers on infrastructure and security initiatives
- Getting involved in projects such as office moves, ITSM improvements, automation, and Zero Trust adoption
What we’re looking for:
Technical:
- Strong hands-on experience supporting Windows end-user environments and core Microsoft 365 services (Outlook, Teams, SharePoint, OneDrive, Intune)
- Practical experience with Azure AD / Entra ID, including identity, access, and device management
- Solid understanding of Windows Server environments
- Good grounding in networking fundamentals, including switches, wireless networks, firewalls, and connectivity troubleshooting
- Experience working with Azure Virtual Desktop (AVD) environments
- Exposure to managing and supporting enterprise video conferencing and AV systems
- Familiarity with ITIL-aligned service management and modern ITSM tools
- Experience using RMM tools and working within structured project delivery frameworks
Other:
- Experience overseeing or supervising support teams (not heavy people management)
- Strong customer service mindset with confidence handling urgent, business-critical issues
- Comfortable working in corporate, high-availability environments (financial services experience highly desirable)
- Calm, collaborative, and approachable — someone who leads by example
Why this role:
- Clear exposure to infrastructure, security, and automation projects
- Opportunity to shape how IT support operates and evolves
- Hybrid working, supportive leadership, and a genuinely positive team culture
Please note UK Visa sponsorship is not offered for this role - you will need to currently be based in the UK and have full, unrestricted right to work with no time limitations.
IT Support Lead & Infrastructure Engineer in Slough employer: TrueNorth
Contact Detail:
TrueNorth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Lead & Infrastructure Engineer in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support and infrastructure. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through real-life examples during interviews. We want to hear about your hands-on experience with Windows environments, Azure AD, and any projects you've led. This is your chance to shine and demonstrate how you can add value!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace IT Support Lead & Infrastructure Engineer in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience with Windows environments and Microsoft 365 services, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the IT Support Lead role. Share specific examples of how you've led support teams or handled high-impact issues in the past.
Showcase Your Technical Skills: Don’t shy away from listing your technical proficiencies! We want to see your experience with Azure AD, networking fundamentals, and any ITIL-aligned service management tools you've used.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TrueNorth
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows environments and Microsoft 365 services. Be ready to discuss your hands-on experience with Azure AD and networking fundamentals, as these will likely come up during the interview.
✨Showcase Your Leadership Style
Since this role involves overseeing IT support delivery, be prepared to talk about your approach to leading teams. Share examples of how you've handled high-impact issues and supported your team in a collaborative way. This will demonstrate your ability to lead by example.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, especially around urgent, business-critical issues. Think about past experiences where you successfully resolved such situations and be ready to explain your thought process and actions.
✨Understand the Company Culture
Research the organisation's values and culture, particularly their focus on service quality and resilience. Be ready to discuss how your personal values align with theirs and how you can contribute to a positive team culture in a hybrid working environment.
