At a Glance
- Tasks: Lead and deliver complex retail technology projects with hands-on management.
- Company: Join a leading UK retail organisation driving major transformation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in retail tech while developing your project management skills.
- Qualifications: Experience in managing complex projects and strong stakeholder communication skills.
The predicted salary is between 49500 - 60500 £ per year.
Hybrid working: 2–3 days per week in Newcastle upon Tyne. TrueNorth are supporting a large UK retail organisation delivering a major technology and operational transformation across its retail estate. We are looking for an experienced Retail Project Manager to lead detailed, hands‑on delivery across retail technology, business change and legacy‑system decommissioning.
The role involves turning scope into a detailed and deliverable plan, then driving that plan through functional delivery, development, testing, data, cutover and business readiness. This role requires someone who works close to the detail, understands the critical path and identifies delivery problems before they appear in programme reporting.
Key responsibilities:
- Build and manage detailed task‑level project plans
- Establish clear owners, durations, dependencies and milestones
- Drive day‑to‑day delivery across multiple workstreams
- Coordinate SIT, UAT, defect resolution and readiness gates
- Identify and manage cross‑project dependencies
- Support cutover planning and legacy‑system decommissioning
- Maintain meaningful risks, issues, assumptions and dependencies
- Produce clear, evidence‑based delivery reporting
- Work closely with retail operations, commercial and technical stakeholders
- Hold systems integrators and partners to their delivery commitments
- Remove blockers and elevate emerging problems early
What we’re looking for:
- Experience delivering complex technology projects within a large organisation
- Strong planning skills, including critical-path and dependency management
- Experience coordinating test cycles and delivery gates
- Practical, disciplined RAID management
- Confidence working across technical, business and operational teams
- Strong stakeholder management and communication skills
- A proactive approach to delivery, escalation and problem‑solving
SAP S/4HANA, retail operations, POS, shop systems, stock, waste or legacy ERP decommissioning experience would be particularly valuable.
Retail Project Manager in Newcastle upon Tyne employer: TrueNorth
Join a dynamic and innovative fitness tech company that values your expertise and offers a flexible working environment, allowing you to work from home with just one visit to London each month. With a strong focus on employee growth, you'll have the opportunity to take ownership of complex projects while collaborating closely with leadership, ensuring your contributions are recognised and impactful. Embrace a culture that fosters creativity and teamwork, making it an ideal place for passionate engineers looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Project Manager in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like TrueNorth, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like TrueNorth!
We think you need these skills to ace Retail Project Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at TrueNorth, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at TrueNorth and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show TrueNorth that you’re ready to jump in and contribute right away!
How to prepare for a job interview at TrueNorth
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
