Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain IT applications, troubleshoot issues, and lead a small team.
- Company: Join TrueNorth, a global manufacturing leader focused on innovation and technology.
- Benefits: Enjoy a competitive salary up to £40k and a comprehensive benefits package.
- Why this job: Great opportunity for career growth in a dynamic environment with a focus on teamwork.
- Qualifications: 3+ years of 2nd line IT support experience; strong communication and problem-solving skills required.
- Other info: Flexible on-site work; potential for leadership roles as the company expands.
The predicted salary is between 28800 - 48000 £ per year.
IT Ops / Applications Support Engineer (2nd line)
IT Ops / Applications Support Engineer (2nd line)
This range is provided by TrueNorth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from TrueNorth
Tech Recruitment Director, TrueNorth / Co-Founder, FinPact
TrueNorth are working with a global manufacturing organisation who are looking for an IT Operations / Applications Support Engineer to join the team (2nd line with exposure to some 3rd line).
You\’ll be primarily responsible for the ongoing troubleshooting, support and maintenance of IT and Technology applications in their main factory setting in Leyland, as well as being the conduit between IT and the business when it comes to strategic projects and upgrades.
It\’s a great opportunity for someone that wants to take an initial step into team leadership as you\’ll be working with 2x 1st line support engineers. The wider team also consists of infrastructure engineers that escalations can be made to.
Key skills and experience required:
- We don\’t need specific applications or operations experience as each application or system has a system owner that will support you.
- 3+ years of 2nd line troubleshooting and IT support
- Great communication
- Naturally inquisitive
- Exceptional problem solving
Beneficial but not essential:
- Experience of working in Tech / IT in a manufacturing setting previously
We have a starting salary of up to £40k for the role plus comprehensive benefits package. The role has excellent career progression potential as this organisation expands and innovates in their space.
Due to the nature of the role, we need someone that is happy to do 3 days per week on-site, but can be flexible in that should a critical system need your attention, you\’re able to come into the office.
Please apply for more info.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
Technology, Information and Media
Referrals increase your chances of interviewing at TrueNorth by 2x
Get notified about new Application Support Engineer jobs in Leyland, England, United Kingdom.
Technical Support Engineer (Customer) – USA
United Kingdom $75,000.00-$150,000.00 1 month ago
Technical Support Engineer (Customer) – EMEA
United Kingdom $75,000.00-$150,000.00 2 weeks ago
Support Engineer – Fully Remote – UK Based
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 23 hours ago
Technical Support Engineer – Office based
United Kingdom $100,000.00-$135,000.00 1 week ago
Warrington, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Technical Support and Operations Engineer
Technical Support Engineer – Office based Reliance High Tech
Manchester, England, United Kingdom 2 days ago
Manchester Area, United Kingdom 2 weeks ago
Technical Support Engineer III – Belfast
Manchester Area, United Kingdom 2 weeks ago
Technical Service & Support Engineer (m/f/d) – UK
Manchester, England, United Kingdom 1 month ago
Salford, England, United Kingdom 1 day ago
Technical Support Engineer – Office based
Manchester, England, United Kingdom 1 week ago
Technical Field Support Engineer III – Europe
Application Support and Development Engineer
Deskside Support Engineer – Warton/Samlesbury
Blackburn, England, United Kingdom 3 weeks ago
North West, England, United Kingdom 1 week ago
Deskside Support Engineer – Warton/Samlesbury
Blackburn, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
IT Ops / Applications Support Engineer (2nd line) employer: TrueNorth®
Contact Detail:
TrueNorth® Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Ops / Applications Support Engineer (2nd line)
✨Tip Number 1
Familiarise yourself with the specific IT applications and systems used in manufacturing environments. Even if you don't have direct experience, understanding how these systems operate can give you an edge during discussions.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of past troubleshooting experiences. Be ready to discuss how you approached complex issues and what solutions you implemented.
✨Tip Number 3
Demonstrate your communication skills by practicing how you would explain technical concepts to non-technical stakeholders. This is crucial as you'll be acting as a bridge between IT and the business.
✨Tip Number 4
Show your enthusiasm for team leadership by discussing any previous experiences where you supported or mentored others. This will help convey your readiness to take on a leadership role within the team.
We think you need these skills to ace IT Ops / Applications Support Engineer (2nd line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 3+ years of 2nd line troubleshooting and IT support experience. Emphasise your communication skills and problem-solving abilities, as these are key for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience in IT support and how it aligns with the responsibilities of the position, particularly your ability to work with first-line support engineers.
Showcase Relevant Experience: If you have any experience in a manufacturing setting or with strategic projects, be sure to include that in your application. Even if it's not essential, it can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT roles.
How to prepare for a job interview at TrueNorth®
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've tackled 2nd line support issues in the past. Highlight your problem-solving approach and any tools or methodologies you used to resolve complex technical problems.
✨Communicate Clearly
Since great communication is a key requirement, practice explaining technical concepts in simple terms. This will demonstrate your ability to bridge the gap between IT and business needs, which is crucial for this role.
✨Demonstrate Inquisitiveness
Show your natural curiosity by asking insightful questions about the company's IT operations and applications. This not only reflects your interest in the role but also your proactive attitude towards learning and improvement.
✨Prepare for Team Leadership Discussion
As this role offers a step into team leadership, think about your experiences working with others. Be ready to discuss how you would support and mentor 1st line engineers, showcasing your leadership potential.
