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- Tasks: Drive user adoption and retention for top iGaming clients while delivering exceptional customer experiences.
- Company: Join TrueLayer, Europe's fastest-growing Pay by Bank network, revolutionising payments.
- Benefits: Flexible hours, hybrid working, generous holiday, wellbeing days, and private health insurance.
- Why this job: Be part of a dynamic team transforming the payment landscape in the iGaming industry.
- Qualifications: Fluent in French and English, with experience in fintech or iGaming preferred.
- Other info: Diverse and inclusive workplace committed to supporting all applicants.
The predicted salary is between 36000 - 60000 £ per year.
TrueLayer is Europe’s fastest-growing Pay by Bank network. We power smarter, safer and faster payments by combining real-time bank payments with financial and identity data. E-commerce, iGaming and Financial Services businesses use our products to onboard new users, accept money and make payouts in seconds, and at scale. Live across 22 countries and with 1 new user joining TrueLayer’s Pay by Bank network every 3 seconds, we’re in a very exciting growth stage.
We’re looking for a French-speaking Account Manager to join our growing iGaming team. This role requires native or near-native French and excellent English, as you’ll be supporting and growing relationships with our largest French-speaking operators across Europe.
CSMs will support our most strategically important clients, demonstrating thought leadership, delivering insights and assisting them to adopt our products. CSMs work closely with a wide range of teams from Product, Sales, Operations and everyone in-between to deliver value and have a detailed understanding of how and why a customer uses our products. Most importantly, CSMs are excited about delivering incredible service and creating success for clients by driving the adoption of our payment method at the checkout and growth.
What we expect from you as our iGaming Account Manager:
- Drive end-user adoption and retention at the checkout of our largest enterprise merchants through best-in-class customer experience;
- Provide strategic and consultative thought leadership and data-driven insights to help influence the payments strategy of large enterprises working in the iGaming industry;
- Collaborate with Sales, Product, and Marketing teams to channel the most important insights for revenue and end-user usage growth, impact product roadmaps, and ensure our solutions meet the needs of our Enterprise customers;
- Promote growth through client account planning, optimal rhythms and action-oriented KPIs;
- Skilled in leveraging your business knowledge and analytical abilities to strategically assess and help reach TrueLayer and client goals;
- Excited to prioritise and coordinate multiple projects across different teams, while motivating and collaborating with others to achieve results;
- Relevant vertical experience (particularly within iGaming);
- Previous work in a fintech company, ideally specialising in payments.
Flexible hours and hybrid working. Split your time 50/50 between working from home and our welcoming offices in London and Milan, spending 2-3 days per week in the office.
At TrueLayer, we don’t just do inclusion and diversity. We strongly encourage applications from underrepresented groups (e.g. people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from all socio-economic backgrounds). So if you need us to make any adjustments to suit your individual needs please let us know - we’ll be happy to support you.
iGaming Account Manager — French Speaking (Hiring Immediately) in London employer: TrueLayer
Contact Detail:
TrueLayer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land iGaming Account Manager — French Speaking (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Get on LinkedIn and connect with folks in the iGaming and fintech sectors. Join relevant groups, engage in discussions, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching TrueLayer and its products. Understand how they fit into the iGaming landscape and think about how you can contribute to their mission. Tailor your answers to show you’re not just another candidate, but someone who’s genuinely excited about their growth!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of an iGaming Account Manager. Highlight your ability to drive user adoption and retention, and share examples of how you've delivered exceptional customer service in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TrueLayer team and being part of the Pay by Bank revolution!
We think you need these skills to ace iGaming Account Manager — French Speaking (Hiring Immediately) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the iGaming Account Manager role. Highlight your relevant experience in fintech and iGaming, and show us how your skills align with what we're looking for!
Show Off Your Language Skills: Since this role requires native or near-native French, don’t forget to showcase your language proficiency. If you’ve worked in a bilingual environment before, let us know how that experience has shaped your communication skills.
Demonstrate Your Customer Success Mindset: We want to see your passion for delivering exceptional customer service. Share examples of how you've helped clients achieve their goals and how you’ve driven user adoption in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at TrueLayer
✨Know Your Stuff
Before the interview, dive deep into TrueLayer's products and services, especially how they relate to the iGaming industry. Familiarise yourself with their Pay by Bank network and think about how you can contribute to enhancing customer experiences.
✨Showcase Your Language Skills
As a French-speaking Account Manager, your language skills are crucial. Be prepared to demonstrate your fluency in both French and English during the interview. You might even want to practice discussing industry-specific topics in both languages to show your comfort level.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer management skills. Think of specific examples from your past experience where you've successfully driven user adoption or resolved client issues, particularly in the fintech or iGaming sectors.
✨Emphasise Collaboration
TrueLayer values teamwork across various departments. Be ready to discuss how you've worked with sales, product, and marketing teams in the past. Highlight any successful projects where collaboration led to improved outcomes for clients.