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- Tasks: Lead customer projects from start to finish, ensuring smooth implementation and training.
- Company: Join TrueCommerce, a global leader in supply chain management.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by helping major brands optimise their supply chains.
- Qualifications: Experience in software implementation and strong project management skills required.
The predicted salary is between 35000 - 45000 £ per year.
What you’ll do:
- Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go‑live.
- Manage multiple small to mid‑sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
- Deliver projects on time using TrueCommerce implementation best practices and methodologies.
- Identify risks or issues and elevate appropriately to ensure a successful go‑live.
- Train customers on solution functionality and best practices through webinars and one‑on‑one sessions.
- Ensure customers are prepared to use the solution effectively at go‑live.
- Provide clear, timely project status updates and maintain project records in NetSuite PSA.
- Collaborate with internal teams to resolve software, mapping, and integration issues.
- Document implementation issues and lessons learned to support continuous improvement.
- Deliver implementation services for E‑Commerce applications, assisting in set‑up, deployment activities, configuration, integration and troubleshooting for both customers and internal teams.
- Conduct thorough Quality Assurance testing of the platform to ensure reliability and high‑quality releases.
- Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
- Evaluate incoming software development requests, organize and validate requirements, and prepare clear handovers for the development team.
Requirements for Success:
- Hold or be working toward a recognized Prince2 Project Management qualification (Essential).
- 3+ years of experience coordinating or executing software implementation projects with limited supervision.
- Experience working with high‑volume customers and managing multiple concurrent tasks.
- Prior experience training customers on software applications.
- Experience configuring and testing software solutions.
- Proficiency with Microsoft Office and internet‑based applications.
- Experience supporting SaaS or software implementations.
- Understanding of EDI, B2B commerce, and supply chain processes (preferred).
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical, troubleshooting, and problem‑solving skills.
- MS SQL Knowledge (Essential).
- ERP Knowledge (Preferred).
Location: This role is Hybrid and based in our Port Talbot office on Tuesday, Wednesdays and Thursdays.
About TrueCommerce: TrueCommerce is a high‑performing global supply chain network that provides fully integrated, end‑to‑end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Implementation Support in Wales employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support in Wales
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to implementation support. We recommend role-playing with a friend to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of past projects. Highlight how you managed multiple implementations, tackled challenges, and delivered results on time – this will make you stand out!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and mentioning something specific from the conversation can keep you fresh in their minds.
We think you need these skills to ace Implementation Support in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with software implementation projects. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Project Management Skills: Since we’re looking for someone with project management experience, be sure to mention any qualifications like Prince2 and detail your past roles in managing multiple projects. This will help us see how you can juggle tasks effectively.
Highlight Customer Training Experience: We value candidates who can train customers effectively, so share examples of how you've done this in the past. Whether it’s through webinars or one-on-one sessions, let us know how you’ve helped others understand software solutions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TrueCommerce!
How to prepare for a job interview at TrueCommerce
✨Know Your Implementation Lifecycle
Familiarise yourself with the implementation lifecycle, especially the phases from kickoff to go-live. Be ready to discuss how you've managed similar projects in the past and what methodologies you used to ensure success.
✨Showcase Your Training Skills
Since training customers is a key part of the role, prepare examples of how you've effectively trained users on software applications before. Think about specific techniques you used, like webinars or one-on-one sessions, and be ready to share your approach.
✨Be Ready to Discuss Problem-Solving
Prepare to talk about times when you've identified risks or issues during a project. Highlight your analytical skills and how you elevated these concerns to ensure a successful go-live. This will show your proactive approach to project management.
✨Demonstrate Your Technical Proficiency
Brush up on your knowledge of MS SQL and any relevant ERP systems. Be prepared to discuss your experience with software configuration and testing, as well as how you've handled integration issues in previous roles.