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- Tasks: Support clients by maintaining B2B Clearing Center operations and troubleshooting issues.
- Company: Join TrueCommerce, a global leader in supply chain solutions with top-tier clients.
- Benefits: Enjoy remote or hybrid work options and a dynamic team environment.
- Why this job: Make a real impact in supply chain management while developing your IT skills.
- Qualifications: Fluent in German and English, with strong IT skills and customer focus.
- Other info: Ideal for those passionate about e-commerce and logistics.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.
As our Support Consultant you will provide support to the operability and maintenance of our B2B Clearing Center. This will include setting up & maintaining communication partners, customer workflows and troubleshooting connectivity and processing issues as they arise. It is highly important that excellent interpersonal skills & technical knowledge are combined with a methodical approach. You will be supporting clients across the DACH region in this role.
We are seeking a candidate with strong communication skills and fluency in both German and English. Candidates are to be based out of the UK or Denmark.
This is a REMOTE or HYBRID opportunity / based upon location.
As a Support Consultant you will:
- Ensure the functionality and stability of the B2B Clearing Center, escalating issues to relevant teams when necessary.
- Support and maintain EDI connections (e.g., EDIFACT, XML, IDoc) to ensure smooth and reliable data communication.
- Coordinate and implement EDI projects in collaboration with internal departments and external partners.
- Analyze and resolve errors in electronic data transfer, reporting processing issues to customers and internal stakeholders.
- Assist in the integration of new trading partners and data formats by setting up interfaces and adapting existing processes.
Requirements for success as a Support Consultant:
- Strong overall IT skills with a desire to learn new IT systems & platforms.
- Fluent in German & English.
- Familiarity with common EDI communication protocols (e.g., AS2, FTP, OFTP2, X.400)
- Knowledge of relevant standards and formats (e.g., EDIFACT, ANSI X.12, XML, IDoc)
- Understanding of ecommerce, connectivity and supply chain processes.
- Customer focus is essential; you should be comfortable working directly with clients and ideally have prior experience in customer-facing roles.
- Structured and reliable, with good time management and goal orientation
- Comfortable working in interdisciplinary teams
- Analytical mindset with a systematic approach to troubleshooting.
- Organized and detail-oriented.
- Prior hands-on experience with EDI, in retail or logistics environments is preferred.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
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Support Consultant - German Speaking employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Consultant - German Speaking
✨Tip Number 1
Familiarise yourself with EDI communication protocols like AS2 and FTP. Understanding these will not only help you in the interview but also demonstrate your technical knowledge, which is crucial for the Support Consultant role.
✨Tip Number 2
Brush up on your German and English communication skills. Since you'll be supporting clients across the DACH region, being able to communicate effectively in both languages will set you apart from other candidates.
✨Tip Number 3
Showcase your customer-facing experience during discussions. Highlighting any previous roles where you've successfully interacted with clients can demonstrate your customer focus, which is essential for this position.
✨Tip Number 4
Prepare to discuss your analytical mindset and troubleshooting approach. Be ready to provide examples of how you've resolved technical issues in the past, as this will illustrate your methodical approach to problem-solving.
We think you need these skills to ace Support Consultant - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Support Consultant role. Emphasise your fluency in German and English, as well as any previous experience with EDI systems or customer-facing roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supply chain solutions and your technical knowledge. Mention specific examples of how you've successfully resolved issues in previous roles, particularly in relation to EDI or customer support.
Highlight Technical Skills: In your application, clearly outline your familiarity with EDI communication protocols and standards. This could include mentioning specific technologies like AS2, FTP, or XML, and how you've used them in past experiences.
Showcase Interpersonal Skills: Since excellent interpersonal skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and work collaboratively in teams.
How to prepare for a job interview at TrueCommerce
✨Showcase Your Language Skills
Since fluency in both German and English is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Your Technical Knowledge
Familiarity with EDI communication protocols and standards is essential. Be ready to discuss your experience with specific technologies like EDIFACT, XML, and IDoc. Prepare examples of how you've used these skills in previous roles to solve problems or improve processes.
✨Emphasise Customer-Facing Experience
This position requires a strong customer focus, so share any relevant experiences where you successfully interacted with clients. Discuss how you handled challenges, resolved issues, and maintained positive relationships, especially in a technical support context.
✨Demonstrate Your Analytical Mindset
The role involves troubleshooting and resolving errors in electronic data transfer. Be prepared to explain your systematic approach to problem-solving. You could discuss a specific instance where you identified an issue, analysed it, and implemented a solution effectively.
