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- Tasks: Lead customer projects from start to finish, ensuring smooth implementation and training.
- Company: Join a dynamic team at a leading eCommerce solutions provider.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real difference by helping customers succeed with innovative software solutions.
- Qualifications: Experience in project management and software implementation is essential.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.
- Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
- Deliver projects on time using TrueCommerce implementation best practices and methodologies.
- Identify risks or issues and escalate appropriately to ensure successful go-live.
- Train customers on solution functionality and best practices through webinars and one-on-one sessions.
- Ensure customers are prepared to use the solution effectively at go-live.
- Provide clear, timely project status updates and maintain project records in NetSuite PSA.
- Collaborate with internal teams to resolve software, mapping, and integration issues.
- Document implementation issues and lessons learned to support continuous improvement.
- Deliver implementation services for eCommerce applications, assisting in set-up, deployment activities, configuration, integration & troubleshooting for both customers and internal teams.
- Conduct thorough Quality Assurance testing of the platform to ensure reliability and high-quality releases.
- Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
- Evaluate incoming software development requests, organizing and validating requirements and preparing clear handovers for the development team.
Qualifications
- Hold or be working towards a recognized Prince2 Project Management qualification. (Essential)
- 3+ years of experience coordinating or executing software implementation projects with limited supervision.
- Experience working with high-volume customers and managing multiple concurrent tasks.
- Prior experience training customers on software applications.
- Experience configuring and testing software solutions.
- Proficiency with Microsoft Office and internet-based applications.
- Experience supporting SaaS or software implementations.
- Understanding of EDI, B2B commerce, and supply chain processes (preferred).
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical, troubleshooting, and problem-solving skills.
- ERP Knowledge (Preferred).
Location
This role is Hybrid and based in our Port Talbot office Tuesday, Wednesdays and Thursdays.
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Implementation Support in Port Talbot employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support in Port Talbot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Support role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and software implementations. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Implementation Support in Port Talbot
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with software implementation projects. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Project Management Skills: Since we're looking for someone with project management experience, be sure to mention any relevant qualifications like Prince2 and examples of how you've successfully managed multiple projects at once.
Highlight Customer Training Experience: We value candidates who can train customers effectively. Share specific instances where you've conducted training sessions or webinars, and how you ensured clients were ready to use the software.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application throughout the process.
How to prepare for a job interview at TrueCommerce
✨Know Your Implementation Lifecycle
Familiarise yourself with the implementation lifecycle, especially the phases from kickoff to go-live. Be ready to discuss how you've managed similar projects in the past and what methodologies you used to ensure success.
✨Showcase Your Training Skills
Prepare examples of how you've trained customers on software applications before. Highlight your ability to communicate complex information clearly, whether through webinars or one-on-one sessions.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've identified risks or issues during a project. Be prepared to explain how you escalated these appropriately and what the outcomes were, showcasing your analytical and troubleshooting skills.
✨Demonstrate Your Project Management Knowledge
Since a Prince2 qualification is essential, brush up on key principles and be ready to discuss how they apply to your previous experiences. Show that you can manage multiple projects and priorities effectively, even under pressure.