Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer implementations and ensure successful project delivery from start to finish.
- Company: Join a dynamic team at a leading eCommerce solutions provider.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by helping customers succeed with innovative software solutions.
- Qualifications: Experience in software implementation and strong project management skills required.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities:
- Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.
- Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
- Deliver projects on time using TrueCommerce implementation best practices and methodologies.
- Identify risks or issues and escalate appropriately to ensure successful go-live.
- Train customers on solution functionality and best practices through webinars and one-on-one sessions.
- Ensure customers are prepared to use the solution effectively at go-live.
- Provide clear, timely project status updates and maintain project records in NetSuite PSA.
- Collaborate with internal teams to resolve software, mapping, and integration issues.
- Document implementation issues and lessons learned to support continuous improvement.
- Deliver implementation services for eCommerce applications, assisting in set-up, deployment and deployment activities, configuration, integration & troubleshooting for both customers and internal teams.
- Conduct thorough Quality Assurance testing of the platform to ensure reliability and high-quality releases.
- Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
- Evaluate incoming software development requests, organizing and validating requirements and preparing clear handovers for the development team.
Qualifications:
- Hold or be working towards a recognized Prince2 Project Management qualification. (Essential)
- 3+ years of experience coordinating or executing software implementation projects with limited supervision.
- Experience working with high-volume customers and managing multiple concurrent tasks.
- Prior experience training customers on software applications.
- Experience configuring and testing software solutions.
- Proficiency with Microsoft Office and internet-based applications.
- Experience supporting SaaS or software implementations.
- Understanding of EDI, B2B commerce, and supply chain processes (preferred).
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical, troubleshooting, and problem-solving skills.
- ERP Knowledge (Preferred).
Location: This role is Hybrid and based in our Port Talbot office Tuesday, Wednesdays and Thursdays.
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Implementation Support in Neath employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support in Neath
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Support role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and software implementations. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for talented individuals to join our team, and applying directly through us can give you an edge. Plus, you’ll get to see all the cool stuff we’re working on!
We think you need these skills to ace Implementation Support in Neath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with software implementations and project management. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Experience: When detailing your past roles, focus on specific projects you've managed or contributed to. Use metrics where possible to demonstrate your success in delivering projects on time and managing multiple tasks.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. This will help us quickly see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes tracking your application easier for both of us!
How to prepare for a job interview at TrueCommerce
✨Know Your Implementation Stuff
Make sure you brush up on your knowledge of software implementation processes, especially those related to eCommerce applications. Be ready to discuss your past experiences managing multiple projects and how you ensured successful go-lives.
✨Show Off Your Training Skills
Since training customers is a big part of the role, prepare examples of how you've effectively trained clients in the past. Think about specific methods you used, like webinars or one-on-one sessions, and be ready to share what worked best.
✨Be Ready for Problem-Solving
Expect questions about how you handle risks and issues during implementations. Have a few scenarios in mind where you identified a problem, escalated it appropriately, and ensured a smooth resolution. This will show your analytical and troubleshooting skills.
✨Familiarise Yourself with Tools
Get comfortable with tools like NetSuite PSA and Microsoft Office, as these will likely come up in conversation. If you have experience with EDI or B2B commerce, be sure to highlight that too, as it aligns well with the job requirements.