At a Glance
- Tasks: Lead EMEA TechOps, ensuring high-performing technology and infrastructure for our teams and customers.
- Company: Join TrueCommerce, a global leader in supply chain management and visibility.
- Benefits: Enjoy flexible work, health support, retirement benefits, and opportunities for career growth.
- Other info: Be part of a collaborative culture that values accountability and personal development.
- Why this job: Make a real impact by leading a dynamic team and driving operational excellence.
- Qualifications: 8+ years in IT infrastructure with leadership experience; strong communication skills required.
The predicted salary is between 66150 - 80850 £ per year.
As Manager of Tech Ops for EMEA, you will lead the regional operations hub that keeps True Commerce’s EMEA business secure, connected, and performing at scale.
In this leadership role, you will own the infrastructure, network, database operations, site reliability, and escalated application support that enable our teams and customers to rely on resilient, high-performing technology every day.
You will translate True Commerce’s global infrastructure roadmap into meaningful regional execution, building a culture of accountability, ownership, and operational excellence across EMEA.
As the voice of the region into the global infrastructure organization, you will influence priorities, surface business needs, and help shape how our global operating model delivers for customers and teams across markets.
This is an opportunity to lead through both scale and transformation by strengthening regional delivery, developing a capable infrastructure team, and helping define how global standards come to life in a complex, growing environment.
In this role, you will lead an EMEA infrastructure and tech operations team of 5.
What You'll Do
- Regional Hub Leadership
- Lead the EMEA Regional Operations Hub as the regional pillar of the global hub-and-spoke infrastructure model.
- Execute the global infrastructure roadmap and enterprise standards within EMEA, adapting for regional requirements including data residency and GDPR considerations.
- Serve as the senior regional escalation point for infrastructure matters and represent EMEA priorities to global infrastructure leadership.
- Partner with regional business leaders to align IT infrastructure services with local business needs.
- Operations & Delivery Excellence
- Oversee infrastructure operations, network operations, and database operations across EMEA to maintain high availability, performance, and reliability.
- Lead Level 2 application support and site reliability practices for the region.
- Own delivery of regional business services: incident management, problem management, change execution, service requests, monitoring & alerting, access & identity, capacity management, backup & recovery, and local support.
- Drive automation and operational efficiency across monitoring, patching, and provisioning processes.
- Leverage AI and automation to scale operational capacity, improve personal and team efficiency, reduce manual effort, and accelerate consistent, high-quality service delivery.
- Manage regional vendor relationships and service-level agreements.
- Report regional infrastructure performance and risks to global infrastructure leadership on a regular basis.
- Budget & Financial Stewardship
- Manage the EMEA infrastructure budget and ongoing spend within the global infrastructure financial framework.
- Partner with finance and procurement to optimize regional vendor spend and improve cost transparency.
- Team Leadership & Talent Development
- Build, mentor, and retain a high-performing EMEA infrastructure and operations team.
- Establish a culture of accountability, ownership, and measurable delivery through clear performance metrics.
- Lead hiring and performance management for the regional organization.
Who You Are
- 8+ years of experience in IT infrastructure, systems engineering, or technology operations, including 3+ years leading teams.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Proven experience managing regional or multi-site infrastructure operations across cloud, hybrid, and on-premises environments.
- Hands-on experience in networking, cloud platforms (Azure preferred), virtualization, and storage.
- Strong grounding in ITIL-aligned service management (incident, problem, and change management).
- Experience with infrastructure monitoring, automation, and orchestration tools.
- Demonstrated ability to apply AI-enabled tools and automation to improve operational scale, team productivity, process efficiency, and service reliability.
- Solid understanding of cybersecurity, backup & disaster recovery, and compliance frameworks including GDPR.
- Prior budget management experience.
- Excellent communication skills, with the ability to work across regional and global teams.
- Experience operating within a global hub-and-spoke or follow-the-sun support model preferred.
- Time to recharge, with holiday and leave to rest and reset
- Support for your health and wellbeing, both physical and mental
- Retirement savings and protection benefits that help you plan ahead
- Learning and development, with room to grow your career as we do
- Flexibility in how and where you work, built around your team
- A culture where people help each other and share the win
Who is True Commerce?
True Commerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management.
We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, Danone Wave, Siemens, Ocean Spray, and many others.
For additional information, visit our website
Manager, TechOps employer: TrueCommerce
TrueCommerce is an exceptional employer that empowers its employees with autonomy and the chance to build meaningful relationships with clients across Europe. With a strong emphasis on professional growth, a supportive work culture, and the flexibility of remote work, team members can thrive in their roles while contributing to a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, TechOps
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TrueCommerce values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TrueCommerce might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TrueCommerce!
✨Direct Apply to TrueCommerce
Let's not forget to apply directly through the TrueCommerce website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Manager, TechOps
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TrueCommerce.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TrueCommerce. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TrueCommerce
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
