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- Tasks: Support B2B Clearing Center operations and troubleshoot connectivity issues.
- Company: Join TrueCommerce, a global leader in supply chain solutions.
- Benefits: Enjoy remote or hybrid work options and a dynamic team environment.
- Why this job: Make a real impact while working with top brands and enhancing your IT skills.
- Qualifications: Fluent in German and English, with strong IT and customer service skills.
- Other info: Ideal for those passionate about e-commerce and supply chain processes.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.
As our Support Consultant you will provide support to the operability and maintenance of our B2B Clearing Center. This will include setting up & maintaining communication partners, customer workflows and troubleshooting connectivity and processing issues as they arise. It is highly important that excellent interpersonal skills & technical knowledge are combined with a methodical approach. You will be supporting clients across the DACH region in this role.
We are seeking a candidate with strong communication skills and fluency in both German and English. Candidates are to be based out of the UK or Denmark.
This is a REMOTE or HYBRID opportunity / based upon location.
As a Support Consultant you will:
- Ensure the functionality and stability of the B2B Clearing Center, escalating issues to relevant teams when necessary.
- Support and maintain EDI connections (e.g., EDIFACT, XML, IDoc) to ensure smooth and reliable data communication.
- Coordinate and implement EDI projects in collaboration with internal departments and external partners.
- Analyze and resolve errors in electronic data transfer, reporting processing issues to customers and internal stakeholders.
- Assist in the integration of new trading partners and data formats by setting up interfaces and adapting existing processes.
Requirements for success as a Support Consultant:
- Strong overall IT skills with a desire to learn new IT systems & platforms.
- Fluent in German & English.
- Familiarity with common EDI communication protocols (e.g., AS2, FTP, OFTP2, X.400)
- Knowledge of relevant standards and formats (e.g., EDIFACT, ANSI X.12, XML, IDoc)
- Understanding of ecommerce, connectivity and supply chain processes.
- Customer focus is essential; you should be comfortable working directly with clients and ideally have prior experience in customer-facing roles.
- Structured and reliable, with good time management and goal orientation
- Comfortable working in interdisciplinary teams
- Analytical mindset with a systematic approach to troubleshooting.
- Organized and detail-oriented.
- Prior hands-on experience with EDI, in retail or logistics environments is preferred.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
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IT Support Consultant - German Speaking employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Consultant - German Speaking
✨Tip Number 1
Brush up on your EDI knowledge! Familiarity with protocols like AS2 and XML is crucial for this role. Consider taking a short online course or reading up on the latest trends in electronic data interchange to show your commitment.
✨Tip Number 2
Practice your German and English communication skills. Since you'll be supporting clients across the DACH region, being able to converse fluently in both languages will set you apart. Try engaging in conversations or language exchange sessions to boost your confidence.
✨Tip Number 3
Familiarise yourself with supply chain processes and how they relate to IT support. Understanding the bigger picture will help you troubleshoot more effectively and demonstrate your analytical mindset during interviews.
✨Tip Number 4
Network with professionals in the field. Join relevant online forums or LinkedIn groups where you can connect with others in IT support and supply chain management. This could lead to valuable insights and even referrals for the position.
We think you need these skills to ace IT Support Consultant - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experience, especially in EDI and customer support roles. Emphasise your fluency in German and English, as well as any specific technical knowledge related to the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and methodical approach to problem-solving. Mention your familiarity with EDI communication protocols and your experience in customer-facing roles, as these are crucial for the position.
Highlight Relevant Experience: In your application, focus on any hands-on experience you have with EDI in retail or logistics environments. Provide examples of how you've successfully resolved connectivity issues or supported clients in previous roles.
Show Enthusiasm for Learning: Express your eagerness to learn new IT systems and platforms in your application. This aligns with the company's desire for candidates who are structured, reliable, and goal-oriented, which will make you stand out.
How to prepare for a job interview at TrueCommerce
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of EDI communication protocols and standards like EDIFACT and XML. Be prepared to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered.
✨Demonstrate Your Communication Skills
Since the role requires fluency in both German and English, practice articulating your thoughts clearly in both languages. You might be asked to explain technical concepts to non-technical clients, so showcasing your ability to simplify complex information will be key.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and analytical mindset. Think of specific examples where you successfully resolved connectivity or processing issues, and be ready to walk the interviewer through your thought process.
✨Emphasise Your Customer Focus
Highlight any previous experience in customer-facing roles. Be ready to discuss how you prioritise client needs and ensure their satisfaction, especially when dealing with technical challenges. This will demonstrate your alignment with the company's customer-centric approach.
