Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer projects from start to finish, ensuring smooth implementation and training.
- Company: Join TrueCommerce, a global leader in supply chain management.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Make a real impact by helping major brands optimise their supply chains.
- Qualifications: Experience in software implementation and strong project management skills required.
The predicted salary is between 35000 - 45000 £ per year.
What you’ll do:
- Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go‑live.
- Manage multiple small to mid‑sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
- Deliver projects on time using TrueCommerce implementation best practices and methodologies.
- Identify risks or issues and elevate appropriately to ensure a successful go‑live.
- Train customers on solution functionality and best practices through webinars and one‑on‑one sessions.
- Ensure customers are prepared to use the solution effectively at go‑live.
- Provide clear, timely project status updates and maintain project records in NetSuite PSA.
- Collaborate with internal teams to resolve software, mapping, and integration issues.
- Document implementation issues and lessons learned to support continuous improvement.
- Deliver implementation services for E‑Commerce applications, assisting in set‑up, deployment activities, configuration, integration and troubleshooting for both customers and internal teams.
- Conduct thorough Quality Assurance testing of the platform to ensure reliability and high‑quality releases.
- Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
- Evaluate incoming software development requests, organize and validate requirements, and prepare clear handovers for the development team.
Requirements for Success:
- Hold or be working toward a recognized Prince2 Project Management qualification (Essential).
- 3+ years of experience coordinating or executing software implementation projects with limited supervision.
- Experience working with high‑volume customers and managing multiple concurrent tasks.
- Prior experience training customers on software applications.
- Experience configuring and testing software solutions.
- Proficiency with Microsoft Office and internet‑based applications.
- Experience supporting SaaS or software implementations.
- Understanding of EDI, B2B commerce, and supply chain processes (preferred).
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical, troubleshooting, and problem‑solving skills.
- MS SQL Knowledge (Essential).
- ERP Knowledge (Preferred).
Location: This role is Hybrid and based in our Port Talbot office on Tuesday, Wednesdays and Thursdays.
About TrueCommerce: TrueCommerce is a high‑performing global supply chain network that provides fully integrated, end‑to‑end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Implementation Support employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Support role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to project management and software implementations. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Check out our website for the latest job openings! We’re always looking for talented individuals to join our team, and applying directly through us can give you an edge. Plus, you’ll get to see all the cool stuff we’re working on!
We think you need these skills to ace Implementation Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with software implementations and project management. We want to see how your skills align with what we’re looking for, so don’t hold back!
Showcase Your Experience: When detailing your past roles, focus on specific projects where you managed multiple tasks or trained customers. We love seeing real examples of how you've delivered results in similar environments.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for easy reading and make sure to address all the key requirements mentioned in the job description. We appreciate clarity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TrueCommerce
✨Know the Implementation Lifecycle
Familiarise yourself with the implementation lifecycle, especially the phases from kickoff to go-live. Be ready to discuss how you’ve managed similar projects in the past and what methodologies you used to ensure success.
✨Showcase Your Training Skills
Since training customers is a key part of the role, prepare examples of how you've effectively trained clients on software applications. Think about specific techniques you used and how you ensured they were comfortable with the solution.
✨Highlight Your Problem-Solving Abilities
Be prepared to discuss how you've identified and resolved issues during previous implementations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Demonstrate Your Project Management Knowledge
If you're working towards a Prince2 qualification, mention this during the interview. Discuss any project management tools or techniques you’ve used to manage multiple tasks and priorities, as this will show your ability to handle the demands of the role.