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- Tasks: Manage incidents and service requests while troubleshooting technical issues across platforms.
- Company: Join TrueCommerce, a global leader in supply chain management.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Work independently in a fast-paced environment with exposure to emerging technologies.
- Why this job: Make a real impact by improving customer experience with cutting-edge technologies.
- Qualifications: 3+ years in service desk or technical support with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders.
What you’ll be doing:
- Owning and managing incidents and service requests from start to finish, including high-priority customer cases.
- Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows.
- Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls.
- Contributing to service quality improvements by identifying recurring issues and preventative actions.
What we’re looking for:
- At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility.
- Strong troubleshooting and problem-solving skills across technical systems.
- Confident communicator, comfortable explaining technical topics in clear and simple terms.
- Exposure to EDI, supply chain processes, or enterprise systems is an advantage.
- Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience.
- Ability to work independently in a fast-paced, remote first role.
Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Service Desk Consultant II in Coventry employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Consultant II in Coventry
✨Tip Number 1
Get to know the company inside out! Research TrueCommerce and understand their services, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting technical issues, try to simulate some scenarios or case studies. This will prepare you for those tricky questions during interviews and demonstrate your structured approach.
✨Tip Number 3
Brush up on your communication skills! You’ll need to explain complex topics clearly to both technical and non-technical folks. Consider doing mock interviews with friends or using online platforms to refine your ability to communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the TrueCommerce team.
We think you need these skills to ace Service Desk Consultant II in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Consultant II role. Highlight your problem-solving abilities and any relevant experience with EDI or supply chain processes to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've tackled technical issues and communicated effectively with both technical and non-technical stakeholders.
Showcase Your Technical Skills: Don’t shy away from detailing your technical expertise! We want to see your troubleshooting skills in action, so mention any tools or systems you’ve worked with that relate to the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TrueCommerce
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around EDI and supply chain processes. Be ready to discuss specific examples from your past experience where you've successfully troubleshot issues or managed incidents.
✨Communicate Clearly
Since the role involves engaging with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. You might even want to prepare a few scenarios where you had to break down technical jargon for a non-technical audience.
✨Show Your Curiosity
Demonstrate your interest in emerging technologies, particularly AI, and how they can enhance support processes. Bring up any relevant projects or research you've done that showcases your proactive approach to learning.
✨Prepare for Real Scenarios
Think of some high-priority customer cases you've handled in the past. Be ready to walk through your thought process and the steps you took to resolve those issues. This will show your problem-solving skills and your ability to manage pressure.