At a Glance
- Tasks: Lead a team to manage enterprise accounts and drive client retention and growth.
- Company: Join TrueCommerce, a global leader in supply chain management.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and driving business success.
- Qualifications: 6+ years in Account Management with a focus on enterprise clients.
The predicted salary is between 45000 - 55000 £ per year.
Description
The Senior Manager, Client Management (EMEA) leads a dedicated team responsible for a portfolio of True Commerce's enterprise accounts across EMEA.
Working alongside our other Client Management leaders to provide complete, consistent coverage across the full client base, this quota-carrying role owns retention, growth, and relationship strength for its segment of the region's customers.
The Senior Manager directs a team of Account Managers and Key Account Managers, setting the standard for proactive engagement, commercial discipline, and executive-level relationship management.
We are looking for a seasoned leader who is customer-focused and commercially minded, with a track record of coaching high-performing teams, deepening strategic account relationships, and delivering measurable retention and expansion in a fast-paced Saa S environment.
- Job Details
- Description
The Senior Manager, Client Management (EMEA) leads a dedicated team responsible for a portfolio of True Commerce's enterprise accounts across EMEA.
Working alongside our other Client Management leaders to provide complete, consistent coverage across the full client base, this quota-carrying role owns retention, growth, and relationship strength for its segment of the region's customers.
The Senior Manager directs a team of Account Managers and Key Account Managers, setting the standard for proactive engagement, commercial discipline, and executive-level relationship management.
We are looking for a seasoned leader who is customer-focused and commercially minded, with a track record of coaching high-performing teams, deepening strategic account relationships, and delivering measurable retention and expansion in a fast-paced Saa S environment.
What You'll Do
- Strategic Account Retention & Growth
- Carry a quota for the portfolio, taking personal accountability for net retention and growth (bookings) targets alongside the team.
- Lead the team accountable for net retention, add-ons, and upsell performance across your portfolio of True Commerce's enterprise accounts in EMEA.
- Build and sustain a high-performance culture that consistently meets or exceeds retention and growth (bookings) targets for the account portfolio.
- Establish proactive, executive-level engagement models that strengthen renewals, expansion, and long-term advocacy within key accounts.
- Key Account & Executive Relationship Management
- Guide Key Account Managers in building strategic account plans for complex, high-value customers.
- Support the team in developing and maintaining senior stakeholder and C-level relationships across enterprise accounts.
- Personally engage in the region's strategic accounts and escalations to protect and grow critical revenue.
- Customer Health, Risk & Satisfaction
- Define and run routines to monitor account health, satisfaction, and risk indicators across your portfolio.
- Ensure early identification and mitigation of churn risk through proactive engagement and clear action plans.
- Champion a customer-first mindset that delivers exceptional experiences and measurable outcomes across your accounts.
- Team Leadership, Coaching & Development
- Lead, coach, and develop a team of Account Managers, Senior Account Managers, and Key Account Managers through strong leadership rhythms, including team meetings and regular one-on-ones.
- Develop and scale playbooks, tools, and training that raise team effectiveness and elevate the enterprise customer experience.
- Coach the team on consultative selling, strategic account growth, and enterprise customer engagement.
- Cross-Functional Partnership & Peer Alignment
- Partner closely with fellow Client Management leaders to ensure consistent standards, shared best practices, and seamless coverage across the full client base.
- Collaborate with Sales, Services, Support, and Product to align on customer outcomes, remove roadblocks, and resolve escalations.
- Lead adoption of sales enablement methodologies and best practices within the team.
- Operational Excellence & Execution
- Apply strong operational discipline to track performance, outcomes, and key retention and growth metrics for your portfolio.
- Build scalable processes and routines that support team performance in a fast-paced, high-growth environment.
- Adapt priorities and processes as business needs evolve while maintaining focus on results.
Who You Are
- Bachelor's degree in Business or equivalent experience is preferred
- 6+ years of Account Management or Customer Success experience supporting existing customers, including enterprise or strategic accounts
- 3+ years managing a quota-carrying team responsible for growth (add-ons, upsells) and net retention
- Proven success managing and growing large, complex enterprise accounts and senior stakeholder relationships
- Experience operating in fast-paced sales environments with competing priorities
- Strong background in sales frameworks, enablement methodologies, and coaching teams to quota attainment
- Experience with Saa S, EDI, B2B commerce, e Commerce, or supply chain solutions (preferred)
- Passion for driving customer success while achieving revenue goals
- Strong analytical, troubleshooting, and problem-solving capabilities
- Excellent relationship-building and executive communication skills
- Ability to understand and communicate technical concepts at the appropriate level
- Knowledge of ERP systems such as Microsoft Dynamics, Sage, SAP, or Net Suite (preferred)
Who is True Commerce?
True Commerce is a high-performing global supply chain network that delivers fully integrated, end-to-end supply chain visibility and management.
We help some of the world’s leading brands improve supply chain performance, including Schneider Electric, Danone Wave, Siemens, Ocean Spray, and many others.
- For additional information, visit our website
- #J-18808-Ljbffr
Senior Manager, Client Management in Coventry employer: TrueCommerce
TrueCommerce is an exceptional employer that empowers its employees with autonomy and the chance to build meaningful relationships with clients across Europe. With a strong emphasis on professional growth, a supportive work culture, and the flexibility of remote work, team members can thrive in their roles while contributing to a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Client Management in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TrueCommerce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TrueCommerce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Manager, Client Management in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TrueCommerce:Your cover letter is your chance to shine! Tell us why you want to work at TrueCommerce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TrueCommerce!
How to prepare for a job interview at TrueCommerce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
