At a Glance
- Tasks: Facilitate pre-implementation processes and ensure data accuracy for TrueCommerce clients.
- Company: Join TrueCommerce, a global leader in supply chain management.
- Benefits: Enjoy a pension plan, life insurance, healthcare, and discounts.
- Other info: Dynamic role with opportunities to learn and grow in a supportive environment.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: 1-2 years of relevant experience and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Join a team where your skills create measurable results, build lasting customer partnerships, and drive meaningful business outcomes every day.
The role is responsible for pre-implementation data gathering and validation for True Commerce clients and trading partners.
They will act as the primary contact throughout the pre-implementation process, up to the point of handover to the implementation teams.
This position works with clients, customers, retailers, 3rd party IT consultants and internal teams.
This key resource will be responsible for ensuring that all information and pre-implementation milestones have been met, so that follow-on teams can complete their work.
The position is ideal for individuals who are organised, enthusiastic, and passionate about delivering an excellent customer experience.
What you'll do
- Facilitate the EDI pre-implementation process for True Commerce customers
- Serve as the primary point of contact for the customer during the pre- implementation process.
- Capable of working on multiple projects and with multiple clients and/or partners.
- Complete pre-implementation tasks and coordinate activities with the customer, trading partners and other True Commerce team members.
- Identify and communicate issues and escalate to Manager and/or appropriate parties.
- Gather, review and validate all required customer, trading partner and retailer data to ensure it is complete and accurate before handover to the implementation teams.
- Complete internal intake tasks, including logging new projects, setting up records and populating the relevant fields in the True Commerce systems and tools.
- Request, chase and collect outstanding information from clients, trading partners and 3rd party IT consultants to keep the pre-implementation process moving.
- Verify data against True Commerce requirements and standards, identifying any gaps, discrepancies or errors prior to handover.
- Maintain accurate and up-to-date records of gathered data and intake activity to provide a clear audit trail and support follow-on teams.
- Work cross-functionally to ensure client satisfaction
- Responsible for working with internal and external resources to drive the successful completion of pre-implementation milestones ahead of handover.
- Prioritize tasks to meet customer expectations.
- Works directly with Implementation Specialists, Mapping Specialists and other resources to ensure all pre-implementation data gathering and validation is complete and accurate before projects are handed over.
- Recognise and document issues or concerns uncovered during the pre-implementation process in order to prevent future problems from re-occurring and to support a smooth handover.
- Provide timely project status updates and reporting
- Provide timely updates on the pre-implementation status of all assigned projects and tasks to the Manager, Project Manager or other appropriate parties.
- Keep pre-implementation tasks, data and other key information up-to-date in the True Commerce PSA tools to give follow-on teams full visibility at handover.
Who You Are
- BA, MBA, Certification in IT, Accounting, or similar work experience, ideally 1-2 years.
- Enthusiasm to learn and get involved in pre-implementation, data gathering or intake tasks, with a willingness to take ownership, under guidance.
- Confidence to act as a point of contact for customers during the pre-implementation phase, with a friendly and professional manner across calls, emails, and other communications.
- Well organised, with the ability to juggle multiple tasks and stay on top of the details in a busy environment.
- An aptitude for gathering, documenting and validating customer requirements or specifications in an accurate and organised way.
- A keen eye for detail when checking data or working with customers to collect and confirm information.
- Experience with Microsoft Office and internet applications is required.
- Excellent written and verbal communication skills, with the confidence to interact professionally with customers and Colleagues.
- Highly organised, with strong time management and the ability to prioritise and follow tasks through to completion.
- Enthusiastic, positive, and eager to learn, with a genuine passion for delivering excellent customer experience.
Benefits
- Pension with Royal London
- Life Insurance/Assurance
- Dental for Employee
- Healthcare for you and your family
- Free Health-Assessment with Aviva
- Access to 100s of discounts via two platforms
- EAP with Aviva
- Cycle to work
Who is True Commerce?
True Commerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.
We've empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
Please visit our careers website for additional information.
Pre-Implementation Specialist in Coventry employer: TrueCommerce
TrueCommerce is an exceptional employer that empowers its employees with autonomy and the chance to build meaningful relationships with clients across Europe. With a strong emphasis on professional growth, a supportive work culture, and the flexibility of remote work, team members can thrive in their roles while contributing to a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Pre-Implementation Specialist in Coventry
✨Get Involved in Supply Chain Events
Join local supply chain associations or events in your area. These gatherings are great for networking and might even help you learn about entry-level opportunities at companies like TrueCommerce before they're posted elsewhere.
✨Tap Into Internships and Co-ops
Many companies in supply chain operations offer internships or co-op programmes, especially during university recruitment fairs. Get in touch with your university’s career services to find out about these opportunities — it’s a golden ticket into the industry!
✨Leverage Your Network on LinkedIn
Connect with professionals in the supply chain industry on LinkedIn. Follow companies like TrueCommerce and engage with their content; this visibility might just get you noticed when they have openings for entry-level roles.
✨Apply Through Our Website!
For entry-level roles, don’t forget to apply directly through the TrueCommerce website. This often puts your application in front of hiring managers directly, showing your genuine interest in joining their team.
We think you need these skills to ace Pre-Implementation Specialist in Coventry
Some tips for your application 🫡
Show Off Your Analytical Skills:In supply chain operations, being analytical is key! When writing your CV, highlight any coursework or projects where you’ve had to process data or solve logistical problems. Use specific examples to show how you’ve tackled challenges or optimised processes, even if it's from university assignments.
Highlight Team Experience:Collaboration is huge in this field. Make sure your application mentions any experience working in teams, whether it was through group projects, internships, or even extracurricular activities. We want to know how you contribute to group success and how you communicate with others!
Tailor Your Cover Letter for Supply Chain:For your cover letter, don’t just repeat what’s on your CV. Instead, share your enthusiasm for supply chain operations and what drives you to pursue a career in this field. Mention any relevant skills or experiences that directly relate to the job at TrueCommerce. This shows you’ve done your homework and are genuinely interested.
Keep It Simple and Clear:For an entry-level position, we appreciate straightforward applications. Stick to a clean format for your CV and cover letter, and avoid jargon. Clearly present your key skills, qualifications, and why you’re the right fit for Pre-Implementation Specialist. Let's make it easy for us to see your potential!
How to prepare for a job interview at TrueCommerce
✨Know Your Basics
For an entry-level role in supply chain operations, it's crucial to grasp the fundamental concepts. Brush up on key vocabulary like 'inventory management', 'logistics', and 'demand planning'. Being able to discuss these terms will show you're committed and ready to learn.
✨Demonstrate Analytical Skills
Expect some scenario-based questions that test your problem-solving and analytical abilities. You might be asked how you'd handle a sudden supply chain disruption or to analyse data trends. Practise articulating your thought process clearly, so you can impress the interviewers with your logical reasoning.
✨Share Your Tech Savvy
Familiarity with tools like Excel and any supply chain software can make you stand out, even at an entry-level. During your interview, mention any relevant projects you've done in school or simulations that involved these tools. Showing that you can navigate technology makes you a more attractive candidate for TrueCommerce.
✨Highlight Your Willingness to Learn
As an entry-level candidate, the focus is less on experience and more on your potential and enthusiasm. Be ready to share examples from your coursework or internships where you embraced feedback or took initiative to improve your knowledge in operations. This will highlight your growth mindset to TrueCommerce!
