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- Tasks: Manage and grow relationships with mid-market clients in the DACH region.
- Company: TrueCommerce is a global leader in supply chain management, empowering top brands worldwide.
- Benefits: Enjoy competitive benefits, career development, and recognition programs.
- Why this job: Join a dynamic sales team focused on client satisfaction and impactful service.
- Qualifications: 3-5 years in Account Management, fluent in German and English, strong communication skills.
- Other info: Willingness to go the extra mile and adapt to change is essential.
The predicted salary is between 28800 - 42000 £ per year.
Account Manager-German Speaking role focuses on the retention and growth of existing TrueCommerce Mid-Market clients in the DACH region and across Europe. You will have expertise in client satisfaction and retention, with a passion for delivering exceptional service and business value. This role will be focused on proactively growing & retaining relationships with existing clients in the Mid-Market space. An Account Manager must be confident, detail-oriented and hard-working. To be successful, you need to have stronginterpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!
Must be Fluent in German + English
We value our employees with competitive benefits, career development, recognition programs and more!
As an Account Manager-German Speaking, you will:
- Meet or exceed monthly sales quotas that include Bookings (upsell) and Net Retention targets.
- Developing trust relationships with a book of mid-tier customers to ensure they do not churn.
- Proactively contact current customers to discuss areas of customer improvement that would benefit the customer.
- Highly responsive to customer requests via email and tasks.
- Maintain high level of opportunity follow-up to ensure all opportunities are updated
- Be a trusted advisor and advocate for the customer both internally and externally
- Resolve any issues and problems faced by the customers and deal with complaints to earn and maintain ongoing trust.
- Continually update TrueCommerce CRM with notes and activities
- Attend department meetings and educational activities to stay up to date on the latest developments and trends within the industry.
Requirements for success:
- 3-5 years Account Management or Customer Success for existing customers.
- Fluent in German + English
- A genuine desire to build relationships with existing customers
- Proven overperformance in exceeding retention & sales quotas
- Enjoys proactively reaching out to customers to recommend new solutions and upselling
- This individual enjoys solution selling and thrives on change
- Strong technical aptitude is a must.
- Strong phone skills, exceptional listening skills, and above-average problem-solving skills
- Proven ability in building client rapport
- Organizational skills with an emphasis on attention to detail
- Working knowledge of EDI is very helpful
- Willingness to dedicate extra effort beyond normal working hours
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemen’s, Ocean Spray, and many more.
Come join our team!
Please visit our careers website for additional information.
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Account Manager - German Speaking employer: TrueCommerce
Contact Detail:
TrueCommerce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - German Speaking
✨Tip Number 1
Familiarise yourself with the DACH market and its unique challenges. Understanding the cultural nuances and business practices in Germany, Austria, and Switzerland will help you connect better with potential clients and demonstrate your commitment to their success.
✨Tip Number 2
Network within the industry by attending relevant events or webinars focused on account management and customer success. Engaging with professionals in the field can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Showcase your problem-solving skills during interviews by preparing examples of how you've successfully resolved client issues in the past. This will highlight your ability to maintain trust and satisfaction among clients, which is crucial for this role.
✨Tip Number 4
Demonstrate your technical aptitude by familiarising yourself with EDI systems and other relevant technologies. Being able to discuss these tools confidently will set you apart as a candidate who can effectively manage client needs and drive solutions.
We think you need these skills to ace Account Manager - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer success, especially within the DACH region. Emphasise your fluency in German and English, as well as any specific achievements related to client retention and upselling.
Craft a Compelling Cover Letter: In your cover letter, express your passion for building relationships with clients and your commitment to delivering exceptional service. Mention specific examples of how you've successfully retained clients or exceeded sales quotas in previous roles.
Showcase Your Skills: Highlight your strong interpersonal communication skills, problem-solving abilities, and technical aptitude. Provide examples of how you've used these skills to resolve customer issues or improve client satisfaction in past positions.
Research TrueCommerce: Familiarise yourself with TrueCommerce's services and their impact on supply chain management. Understanding their business model will help you articulate how you can contribute to their goals during the application process.
How to prepare for a job interview at TrueCommerce
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking confidently in both tongues.
✨Highlight Your Client Relationship Experience
Discuss specific examples from your past roles where you successfully managed client relationships. Focus on how you retained clients, resolved issues, and contributed to their satisfaction and growth. This will show your potential employer that you have the necessary experience for the Account Manager position.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of situations where you turned a negative experience into a positive one and be ready to explain your thought process and actions taken.
✨Demonstrate Your Technical Aptitude
As the role requires a strong technical aptitude, be prepared to discuss any relevant tools or software you've used in previous positions. Familiarise yourself with EDI concepts and be ready to explain how you can leverage technology to enhance client relationships and improve service delivery.
