This role is responsible for leading the full EMEA Client Management function, owning team performance across retention, expansion, customer satisfaction, and commercial growth. This is a people leadership role with accountability for the team quota. The Director will lead and coach Account Managers, Senior Account Managers, Key Account Managers, and emerging player-coach leaders to deliver consistent account coverage, proactive customer engagement, and measurable net retention outcomes across the region. This role is suited to an experienced SaaS or technology client management leader who can bring structure, commercial discipline, and strong people leadership to a growing team with a complex and evolving customer base. What You’ll Do: Lead the full EMEA Client Management team, accountable for customer retention, expansion, satisfaction, and growth across the regional client base. Own the team quota, made up of the collective performance of the client management team. Build a high-performance culture focused on net retention, add-ons, upsell opportunities, proactive account coverage, and strong commercial execution. Customer Strategy, Health
Senior Manager, Client Management (Remote UK) employer: TrueCommerce, Inc.
TrueCommerce is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Sales Engineers to thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring that our team members are equipped to excel in their roles. Located in a dynamic environment, TrueCommerce provides the unique advantage of working with cutting-edge technology while being part of a supportive team that values your contributions and encourages professional advancement.
