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- Tasks: Lead customer implementations from start to finish, ensuring smooth go-lives and training.
- Company: Join a dynamic team at a leading ECommerce solutions provider.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by helping customers succeed with innovative software solutions.
- Qualifications: 3+ years in software implementation and a Prince2 Project Management qualification.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.
- Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
- Deliver projects on time using TrueCommerce implementation best practices and methodologies.
- Identify risks or issues and escalate appropriately to ensure successful go-live.
- Train customers on solution functionality and best practices through webinars and one-on-one sessions.
- Ensure customers are prepared to use the solution effectively at go-live.
- Provide clear, timely project status updates and maintain project records in NetSuite PSA.
- Collaborate with internal teams to resolve software, mapping, and integration issues.
- Document implementation issues and lessons learned to support continuous improvement.
- Deliver implementation services for ECommerce applications, assisting in set-up, deployment and deployment activities, configuration, integration & troubleshooting for both customers and internal teams.
- Conduct thorough Quality Assurance testing of the platform to ensure reliability and high-quality releases.
- Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
- Evaluate incoming software development requests, organizing and validating requirements and preparing clear handovers for the development team.
Requirements for Success
- Hold or be working towards a recognized Prince2 Project Management qualification. (Essential)
- 3+ years of experience coordinating or executing software implementation projects with limited supervision.
- Experience working with high-volume customers and managing multiple concurrent tasks.
- Prior experience training customers on software applications.
- Experience configuring and testing software solutions.
- Proficiency with Microsoft Office and internet-based applications.
- Experience supporting SaaS or software implementations.
- Understanding of EDI, B2B commerce, and supply chain processes (preferred).
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical, troubleshooting, and problem-solving skills.
- MS SQL Knowledge (Essential)
- ERP Knowledge (Preferred).
Location
This role is Hybrid and based in our Port Talbot office Tuesday, Wednesdays and Thursdays.
Implementation Support in Port Talbot employer: TrueCommerce (Coventry) Limited
Contact Detail:
TrueCommerce (Coventry) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support in Port Talbot
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to implementation support. We suggest role-playing with a friend to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of past projects where you managed multiple implementations or trained customers. We want to see how you’ve tackled challenges and delivered results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. And remember, check out our website for more opportunities that match your skills!
We think you need these skills to ace Implementation Support in Port Talbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with software implementations and project management, especially if you’ve got that Prince2 qualification. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for the Implementation Support role. Share specific examples of how you’ve managed projects or trained customers in the past. Keep it engaging and relevant!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love candidates who can identify risks and come up with solutions, so share those stories that showcase your analytical and troubleshooting abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at TrueCommerce (Coventry) Limited
✨Know Your Implementation Stuff
Make sure you brush up on your knowledge of software implementation processes, especially those related to ECommerce applications. Familiarise yourself with TrueCommerce best practices and methodologies, as this will show that you're ready to hit the ground running.
✨Show Off Your Project Management Skills
Since a Prince2 qualification is essential, be prepared to discuss how you've applied project management principles in your previous roles. Share specific examples of how you've managed multiple projects simultaneously and met tight deadlines.
✨Prepare for Customer Training Scenarios
Think about how you would train customers on software functionality. Prepare to discuss your training methods and any past experiences where you successfully guided clients through complex software solutions. This will demonstrate your ability to communicate effectively and ensure customer satisfaction.
✨Be Ready to Tackle Problem-Solving
Expect questions around troubleshooting and problem-solving. Have examples ready that showcase your analytical skills, particularly in resolving software or integration issues. Highlight your experience with client feedback logs and how you’ve addressed support tickets promptly.