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- Tasks: Lead customer implementations and ensure successful project delivery from start to finish.
- Company: Join a dynamic tech company focused on innovative ECommerce solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by helping customers succeed with cutting-edge software solutions.
- Qualifications: 3+ years in software implementation and strong project management skills required.
The predicted salary is between 35000 - 45000 £ per year.
Responsibilities
- Serve as the primary customer contact throughout the implementation lifecycle, from kickoff through go-live.
- Manage multiple small to mid-sized implementations concurrently, ensuring milestones, timelines, and expectations are met.
- Deliver projects on time using TrueCommerce implementation best practices and methodologies.
- Identify risks or issues and escalate appropriately to ensure successful go-live.
- Train customers on solution functionality and best practices through webinars and one-on-one sessions.
- Ensure customers are prepared to use the solution effectively at go-live.
- Provide clear, timely project status updates and maintain project records in NetSuite PSA.
- Collaborate with internal teams to resolve software, mapping, and integration issues.
- Document implementation issues and lessons learned to support continuous improvement.
- Deliver implementation services for ECommerce applications, assisting in set-up, deployment and deployment activities, configuration, integration & troubleshooting for both customers and internal teams.
- Conduct thorough Quality Assurance testing of the platform to ensure reliability and high-quality releases.
- Address client feedback logs and support tickets promptly, ensuring timelines and expectations are met.
- Evaluate incoming software development requests, organizing and validating requirements and preparing clear handovers for the development team.
Requirements for Success
- Hold or be working towards a recognized Prince2 Project Management qualification. (Essential)
- 3+ years of experience coordinating or executing software implementation projects with limited supervision.
- Experience working with high-volume customers and managing multiple concurrent tasks.
- Prior experience training customers on software applications.
- Experience configuring and testing software solutions.
- Proficiency with Microsoft Office and internet-based applications.
- Experience supporting SaaS or software implementations.
- Understanding of EDI, B2B commerce, and supply chain processes (preferred).
- Ability to manage multiple projects and priorities simultaneously.
- Strong analytical, troubleshooting, and problem-solving skills.
- MS SQL Knowledge (Essential)
- ERP Knowledge (Preferred).
Location
This role is Hybrid and based in our Port Talbot office Tuesday, Wednesdays and Thursdays.
Implementation Support in Neath employer: TrueCommerce (Coventry) Limited
Contact Detail:
TrueCommerce (Coventry) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Support in Neath
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know someone who knows someone, and a personal recommendation can really give you the edge.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to implementation support. We suggest role-playing with a friend to get comfortable discussing your experience and how it aligns with the job description.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of past projects where you managed multiple implementations or trained customers. We want to see how you’ve tackled challenges and delivered results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind. And remember, check out our website for more opportunities that match your skills!
We think you need these skills to ace Implementation Support in Neath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with software implementations and project management. We want to see how your skills align with the responsibilities listed in the job description!
Showcase Your Experience: When detailing your past roles, focus on specific projects you've managed or contributed to. Use metrics where possible to demonstrate your success in delivering projects on time and within scope – we love numbers!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TrueCommerce (Coventry) Limited
✨Know Your Implementation Stuff
Make sure you brush up on your knowledge of software implementation processes, especially those related to ECommerce applications. Familiarise yourself with TrueCommerce best practices and methodologies, as this will show that you're ready to hit the ground running.
✨Show Off Your Project Management Skills
Since a Prince2 qualification is essential, be prepared to discuss your experience managing multiple projects. Share specific examples of how you've successfully delivered projects on time and how you handled any challenges that came your way.
✨Prepare for Customer Training Scenarios
Think about how you would train customers on solution functionality. Prepare to discuss your previous training experiences and maybe even role-play a training session. This will demonstrate your ability to communicate effectively and ensure customers are ready for go-live.
✨Be Ready to Tackle Problem-Solving
Expect questions around troubleshooting and problem-solving. Have examples ready where you've identified risks or issues during an implementation and how you escalated them appropriately. This will highlight your analytical skills and your proactive approach to ensuring successful outcomes.