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- Tasks: Manage client relationships and drive sales growth in a dynamic team environment.
- Company: TrueCommerce is a global leader in supply chain management, empowering top brands worldwide.
- Benefits: Enjoy hybrid or remote work options, competitive benefits, and career development opportunities.
- Other info: This entry-level role offers unlimited earning potential and a clear path for career growth.
- Why this job: Join a supportive culture that values work-life balance and celebrates your achievements.
- Qualifications: Previous customer service experience and strong communication skills are essential; a degree is preferred.
The predicted salary is between 28800 - 43200 £ per year.
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The Associate Account Manager is an entry-level role that focuses on retaining and growing relationships with our existing SMB clients. If you have a genuine desire to care for clients and want to join an organization with Unlimited Earning Potential and a path for growth – this is the role for you! An Associate Client Manager must be confident, detail-oriented, and hardworking. To be successful, you need to have strong interpersonal communication, empathy, self-confidence, and naturally customer-oriented. Come be a part of a growing Sales team!
Based upon location this role is either HYBRID or REMOTE.
We value our employees with competitive benefits, career development, recognition programs and more!
As a Associate Account Manager, You Will
- Meet or exceed monthly sales goals and quarterly net retention goals.
- Maintain an acceptably high level of sales activity.
- This role is managing a large book of business with a targeted approach to retain and grow our customer base by driving value for the customers.
- Manage escalations, identify risk and prevent churn by collaborating with internal teams and stakeholders.
- Handle billing related questions and work towards client renewals.
- Conduct effective sales presentations via Teams with current customers.
- Adhere to pipeline metrics and activity cadences.
- Be highly responsive to customer requests via email and tasks.
- Maintain a high level of opportunity follow-up to ensure information is current and updated in NetSuite.
- Be an advocate for the customer both internally and externally.
- Ensure customer satisfaction to the best of the ACM’s ability in their role and get ahead of issues early.
- Continually updating NetSuite CRM with notes and activities.
- Attend weekly sales & marketing meetings and educational activities to improve competitive and business process knowledge as well as professional selling skills.
- Proactively learn about the EDI Industry and how TrueCommerce can add value to a company’s success.
- Enjoy speaking via phone and social-based communication with customers to strengthen existing relationships.
Requirements for success: (2-4 years)
- Up to 2 years previous Retention and Sales experience is needed.
- A genuine desire to build relationships with existing customers; previous customer service experience required.
- Experience learning a range of software platforms and how to drive customer value within a suite of products.
- Skills such as being conversational, listening to customers, and email writing are important in this position.
- Must be a self-starter and able to take initiative.
- Strong closing and customer service-related skills necessary.
- This individual enjoys solution selling and thrives on change.
- Strong phone skills, exceptional listening skills and above-average problem-solving skills.
- Previous CRM experience, preferably in NetSuite.
- Goal oriented and action-minded to meet and exceed quotas.
- Strong organizational skills with an attention to detail.
Education
- BA/BS degree or equivalent work experience preferred.
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. It’s exciting for our employees to see how our products help customers grow their businesses. We encourage employees to grow and develop by providing opportunities for advancement – and SALES is a team full of opportunities to grow your career. Employees work in a team environment where they are able to celebrate their achievements as they work towards their goals.
Come join our team!
Please visit our careers website for additional information.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Human Resources Services
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Associate Account Manager - UK & DK employer: TrueCommerce (Coventry) Limited
Contact Detail:
TrueCommerce (Coventry) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Account Manager - UK & DK
✨Tip Number 1
Familiarise yourself with TrueCommerce's products and services. Understanding how they add value to clients will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since the role requires strong interpersonal skills, being able to convey your thoughts clearly and effectively will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of TrueCommerce on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare for scenario-based questions that assess your problem-solving and customer service skills. Think of examples from your past experiences where you've successfully managed client relationships or resolved issues.
We think you need these skills to ace Associate Account Manager - UK & DK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and sales. Emphasise any previous roles where you retained or grew client relationships, as this is crucial for the Associate Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine desire to care for clients. Mention specific examples of how you've successfully built relationships in past roles and how you can bring that experience to TrueCommerce.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as strong interpersonal communication, problem-solving abilities, and experience with CRM systems like NetSuite. Use concrete examples to demonstrate these skills.
Show Enthusiasm for the Role: Express your excitement about the opportunity to join TrueCommerce and contribute to their sales team. Mention your interest in the EDI industry and how you see yourself growing within the company.
How to prepare for a job interview at TrueCommerce (Coventry) Limited
✨Show Your Customer-Centric Attitude
As an Associate Account Manager, your ability to build and maintain relationships is crucial. During the interview, share examples of how you've successfully managed client relationships in the past, demonstrating your empathy and customer-oriented mindset.
✨Demonstrate Your Sales Skills
Be prepared to discuss your previous sales experience and how you met or exceeded targets. Highlight specific strategies you used to retain clients and drive value, as this role requires a strong focus on sales goals.
✨Familiarise Yourself with TrueCommerce
Research TrueCommerce and its offerings before the interview. Understanding their products and how they add value to clients will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle escalations. Think of situations where you successfully resolved issues for clients and be ready to explain your thought process.