At a Glance
- Tasks: Lead client relationships, develop account strategies, and drive growth opportunities.
- Company: Dynamic agency focused on building strong client partnerships.
- Benefits: Competitive salary, hybrid working, private healthcare, and team socials.
- Other info: Supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by shaping client success and driving meaningful outcomes.
- Qualifications: Experience in managing digital accounts and strong communication skills.
The predicted salary is between 50000 - 57500 £ per year.
We’re looking for someone ready to lead client relationships with confidence, curiosity, and commercial awareness.
At true, our best work happens when we’re embedded in our clients’ world: understanding their challenges, acting as a trusted partner, and helping solve real business problems.
As an Account Director, you’ll lead day-to-day client relationships and account activity across a portfolio of clients, helping shape account roadmaps, identify growth opportunities, and ensure clients see real value from our work by aligning to real business outcomes, while working closely with senior leadership on major commercial decisions and longer-term planning.
Why this role exists
This role is key to helping us deepen client partnerships, bring more strategic direction to our accounts, and support sustainable growth.
You’ll work closely with senior leadership and delivery leads, escalating where needed.
- What you’ll be doing
- Lead the day-to-day client–agency relationship across your accounts, building trusted relationships with key stakeholders and senior contacts where relevant
- Develop a strong understanding of each client’s business, priorities, pressures, and success measures, and use that context to help teams understand the value and outcome behind the work
- Keep client communication clear, consistent, and proactive
- Strategy & account direction
- Develop account plans and contribute to roadmaps aligned to client goals, turning priorities and agreed next steps into clear plans with input from senior leadership where appropriate
- Interrogate and challenge briefs where needed, translating client needs into clear internal direction so teams understand the outcome the work needs to achieve
- Support account reviews by tracking progress, client satisfaction, opportunities, and commercial performance
- Commercial management
- Manage account performance against agreed revenue forecasts and targets
- Contribute to commercial discussions on renewals, scopes, and contracts, escalating key decisions to senior leadership where appropriate
- Team leadership & collaboration
- Support and inspire cross-functional teams across Delivery, Experience, Product and Engineering, acting as the link between client stakeholders and internal teams
- Contribute to coaching, feedback and day-to-day guidance for account and project team members where relevant
- Growth & new business
- Identify and progress opportunities to expand or deepen client engagement, bringing fresh, commercially relevant ideas to existing accounts and new business conversations
- Help communicate the value of our work through client reviews and future growth conversations where relevant
- What success looks like
- Clients see you as someone they trust and rely on, not just a delivery partner
- Work is aligned to agreed objectives, delivers clear value, and is supported by practical account roadmaps that progress against agreed goals
- Teams are clear on direction, delivering high-quality work, and spotting opportunities early so they can be progressed effectively or escalated where senior input is needed
- What we’re looking for
Experience
- Experience managing and leading digital accounts, programmes or platforms within an agency, consultancy, or digital delivery environment, with a track record of building strong client relationships and contributing to account growth
- Experience collaborating with senior colleagues on account strategy, commercial planning, or client development would be beneficial
- Capability
- Strong stakeholder management and communication skills, including confidence in collaborating with senior client contacts and building trust at all levels of a client organisation
- Strong commercial awareness and confidence managing account-level forecasts and revenue
- Able to translate client needs into clear, actionable work
- Confident working across multiple projects, teams, and shifting priorities
- Approach
- Strategic, commercially aware, and outcome-focused, with a clear point of view on client and internal conversations
- Calm, organised, and able to prioritise effectively
- Curious about digital, technology, client industries, and market trends
- Willing to challenge constructively and follow agreed actions through
You don’t need to have operated at a Senior level already.
This role would suit someone who is confident leading client relationships, commercially aware, and ready to broaden their strategic and growth impact with the support of an experienced senior team.
- You’ll thrive here if you…
- Are comfortable contributing across client strategy, delivery, and commercial conversations
- Take a proactive approach
- Care about outcomes, meaningful work, and measurable impact, not just activity
- Are curious about clients, industries, and how things work
- Lead with confidence, clarity, and integrity
- What you’ll get
- Real responsibility from day one
- Opportunities to broaden your impact and leadership capability through real project experience
- Flexibility & ways of working
- Hybrid working, with core hours and flexibility around how you structure your day
- Private healthcare (including mental health support)
- Wellbeing initiatives and Active Teams program
- Salary range of £50,000–£57,500, depending on experience
- Pension with employer contributions
- Life assurance cover
- Regular team socials and events
- Monthly agency meetups
- Supportive, collaborative team culture
Ready to apply?
If you can build strong partnerships, lead client relationships with confidence, and create meaningful outcomes for clients, we’d love to hear from you.
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Account Director employer: True
As a Mechanical Contracts Manager, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers competitive salaries, comprehensive benefits, and ample opportunities for professional development, ensuring that you can grow your career while making a meaningful impact in the industry. Located in a vibrant area, we foster a supportive culture that values teamwork and encourages employees to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like True.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like True.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Account Director
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to True.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of True. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at True
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with True, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at True, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for True could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at True as they’re likely seeking a candidate who can enhance their workplace culture.
