At a Glance
- Tasks: Own client relationships and ensure they get maximum value from our services.
- Company: Fast-growing data and AI consultancy based in Manchester.
- Benefits: Competitive salary, hybrid work, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Be the trusted voice for clients and drive their success with innovative solutions.
- Qualifications: Strong relationship-building skills and a passion for customer success.
The predicted salary is between 60000 - 80000 £ per year.
Customer Success Manager / Manchester (hybrid, Northwest based) | £30,000 £45,000 + benefits | Reports into Head of Customer Success About The Company Fast-growing, investor-backed data and AI consultancy based in central Manchester.
The business helps organisations unlock the value of their data through modern data platforms, analytics and managed services, productised on Snowflake, and it is scaling quickly.
The opportunity This is the first dedicated customer success manager hire and a genuinely high-visibility role.
You will own the client-facing side of customer success across the portfolio, acting as the trusted voice of the customer inside the business and making sure clients keep getting value from what they deliver.
You will work closely with the Head of Customer Success and, when she is on leave, with the Head of Commercial and the CEO.
This is not a hard sales role.
Commercial growth matters, but it comes from strong relationships, excellent delivery alignment and a deep understanding of each client's goals.
The work they do is complex and you are not expected to know it all on day one.
What matters is the confidence and maturity to own the relationship and hold the room with senior stakeholders.
What you'll own The full client lifecycle across a portfolio of accounts, from onboarding through to renewal
Customer Success Manager employer: True Worth Consulting
As a fast-growing data and AI consultancy based in the vibrant city of Manchester, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development and meaningful client relationships, we offer competitive salaries and benefits, ensuring that our Customer Success Managers have the resources they need to succeed while making a real impact in the industry. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
