At a Glance
- Tasks: Transform client needs into real, demonstrable solutions using modern AI and low-code tools.
- Company: Fast-growing data and AI consultancy based in Manchester.
- Benefits: Competitive salary up to £60,000 plus benefits and hybrid working.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make an impact by showcasing innovative solutions to clients.
- Qualifications: Technical skills with a focus on client engagement and solution building.
The predicted salary is between 60000 - 60000 £ per year.
Customer Success Engineer / Manchester (hybrid, Northwest based) | Up to £60,000 + benefits | Go-to-market team About the company Fast-growing, investor-backed data and AI consultancy in central Manchester.
The business designs, builds and manages enterprise-grade data platforms, productised on Snowflake, plus the AI use cases built on top.
The opportunity The company is adding a technical seat to its go-to-market team.
Working alongside the customer success manager, you come in once the client's requirements are captured, then scope and build a tangible solution and product demo that shows the client what is possible.
Think of it as a forward deployed engineer style role, without the requirement to be a full software developer.
Today, building demos depends on the CTO's time, which is a bottleneck.
Your job is to remove that: turn a client's needs into something real and demonstrable at pace, using modern AI and low-code tooling, and put it in front of the client while the opportunity is warm.
What you'll be doing Taking captured client requirements and scoping what the solution could look like Building tangible prototypes and product demos to support pre-sales, at speed Identifying opportunities, risks and dependencies within a client's environment Partnering with the custom...
Customer Sales Engineer employer: True Worth Consulting
As a fast-growing data and AI consultancy based in the vibrant city of Manchester, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from a hybrid working model, competitive salaries, and ample opportunities for professional growth, all while being part of a forward-thinking team that is shaping the future of enterprise-grade data solutions. Join us to make a tangible impact in a supportive environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at True Worth Consulting. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like True Worth Consulting before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to True Worth Consulting:Your cover letter is your chance to shine! Tell us why you want to work at True Worth Consulting specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at True Worth Consulting!
How to prepare for a job interview at True Worth Consulting
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
