At a Glance
- Tasks: Own client relationships and ensure customer satisfaction while driving value.
- Company: Fast-growing data and AI consultancy based in Manchester.
- Benefits: Competitive salary, hybrid working, and strong support from leadership.
- Other info: Opportunity to work closely with senior stakeholders and grow in a dynamic environment.
- Why this job: Shape a high-visibility role and make a real impact on client success.
- Qualifications: 3 years in customer success or account management with strong relationship skills.
The predicted salary is between 60000 - 80000 £ per year.
About The Company
Fast-growing, investor-backed data and AI consultancy based in central Manchester. The business helps organisations unlock the value of their data through modern data platforms, analytics and managed services, productised on Snowflake, and it is scaling quickly.
The opportunity
This is the first dedicated customer success manager hire and a genuinely high-visibility role. You will own the client-facing side of customer success across the portfolio, acting as the trusted voice of the customer inside the business and making sure clients keep getting value from what they deliver. You will work closely with the Head of Customer Success and, when she is on leave, with the Head of Commercial and the CEO.
This is not a hard sales role. Commercial growth matters, but it comes from strong relationships, excellent delivery alignment and a deep understanding of each client's goals. The work they do is complex and you are not expected to know it all on day one. What matters is the confidence and maturity to own the relationship and hold the room with senior stakeholders.
What you'll own
- The full client lifecycle across a portfolio of accounts, from onboarding through to renewal
- Trusted, senior-level relationships, acting as the customer's advocate inside the company
- Customer health, satisfaction and retention, spotting and heading off churn risk early
- Upsell, cross-sell and new opportunities within existing accounts, and the use-case backlog
- Success plans for key accounts, keeping value points visible and on track
- Coordination across delivery, commercial and leadership so clients keep momentum
- Helping shape customer success processes, playbooks and reporting as the function grows
What we're looking for
- Around 3 years in customer success, account management, client services or a relationship-led commercial role
- Exceptional relationship skills and the confidence to lead conversations with senior stakeholders
- A grown-up, dependable operator who can take ownership and run with it autonomously
- Commercial awareness and comfort discussing business outcomes, without being pushy
- Experience managing several B2B client relationships at once
- Well organised, with the ability to coordinate complex customer activity
- Bonus: experience in data, analytics, BI, SaaS, consulting or professional services
Personal attributes
- Confident and credible in front of clients, able to hold the room
- Relationship-driven and people-oriented, with genuine care for customer outcomes
- Commercially aware but partnership-first, not transactional
- Proactive, solutions-oriented, with a strong ownership and look-up mentality
- Comfortable with autonomy and accountability in a growing, fast-moving business
Why join
- A newly created, high-visibility role you get to shape from day one
- Direct exposure to the leadership team and strategic clients
- Strong support from an experienced Head of Commercial and a supportive Head of Customer Success
- Hybrid working from a central Manchester base, with light office cadence
This role provides maternity cover for the client-facing customer success remit and is a permanent hire. An early start is preferred.
Customer Success Manager in Manchester employer: True Worth Consulting Ltd
Join a fast-growing, investor-backed data and AI consultancy in the heart of Manchester, where you will play a pivotal role as the first dedicated Customer Success Manager. With a strong emphasis on relationship-building and client advocacy, you'll enjoy a supportive work culture that values your input and offers direct exposure to leadership, alongside opportunities for professional growth in a dynamic environment. Benefit from hybrid working arrangements and the chance to shape customer success processes from day one, all while being part of a team that genuinely cares about delivering value to clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at True Worth Consulting Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like True Worth Consulting Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to True Worth Consulting Ltd:Your cover letter is your chance to shine! Tell us why you want to work at True Worth Consulting Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at True Worth Consulting Ltd!
How to prepare for a job interview at True Worth Consulting Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
