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- Tasks: Manage helpdesk operations and provide 2nd-line support for Dynamics365.
- Company: Join a dynamic retail client undergoing an exciting tech migration.
- Benefits: Enjoy a flexible 3-day work week and a contract role.
- Why this job: Be part of a crucial project with real impact on the company's future.
- Qualifications: Experience in helpdesk management and familiarity with Dynamics365 is essential.
- Other info: Contract length is 4 months, starting ASAP in Merseyside.
The predicted salary is between 30000 - 42000 £ per year.
Contract length: 4 months
Location: Merseyside
3 days working week
Start date: ASAP
Purpose of the role
Our retail client is migrating from Microsoft AX 2008 to Dynamics365. This project will cover the next 20 days pre post-go-live and throughout a 3 month stabilisation window. The two-person service desk may well experience elevated ticket volume.
Helpdesk Manager - 3 days a week employer: True Worth Consulting Ltd
Contact Detail:
True Worth Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Manager - 3 days a week
✨Tip Number 1
Familiarise yourself with Dynamics365 and its functionalities. Since the role involves supporting a migration from Microsoft AX 2008 to Dynamics365, having a solid understanding of both systems will give you an edge during discussions and interviews.
✨Tip Number 2
Highlight your experience in managing helpdesk teams or service desks. Be prepared to discuss specific examples of how you've handled elevated ticket volumes and ensured customer satisfaction in previous roles.
✨Tip Number 3
Network with professionals in the retail sector who have experience with Dynamics365. Engaging with them can provide insights into common challenges and best practices, which you can mention during your application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would approach common helpdesk issues, especially those related to the transition from AX 2008 to Dynamics365, to demonstrate your problem-solving skills.
We think you need these skills to ace Helpdesk Manager - 3 days a week
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Helpdesk Manager position. Familiarise yourself with Dynamics365 and the migration process from Microsoft AX 2008.
Tailor Your CV: Highlight your relevant experience in helpdesk management and 2nd-line support, particularly with Dynamics365 or similar systems. Make sure to include any specific achievements that demonstrate your ability to handle elevated ticket volumes.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain why you are the ideal candidate and how your skills will contribute to the success of the project during the migration and stabilisation phases.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at True Worth Consulting Ltd
✨Understand Dynamics 365
Make sure you have a solid grasp of Dynamics 365, especially in relation to the migration from Microsoft AX 2008. Be prepared to discuss your experience with both systems and how you can facilitate a smooth transition.
✨Showcase Your Helpdesk Experience
Highlight your previous roles in helpdesk management or 2nd-line support. Share specific examples of how you've handled elevated ticket volumes and resolved complex issues efficiently.
✨Prepare for Team Dynamics
Since this role involves working closely with another team member, be ready to discuss your teamwork skills. Think of examples where collaboration led to successful outcomes in past projects.
✨Discuss Project Management Skills
Given the contract's focus on a tight timeline, demonstrate your project management abilities. Talk about how you prioritise tasks and manage time effectively, especially during critical phases like pre and post-go-live.
