Guest Experience Assistant

Job description

You are a natural people person with a hands on approach to your role. You are fun and friendly with a \’can do\’ attitude. Operational \’excellence\’ is your thing and you thrive in a fast paced environment where no two days are the same… because that\’s just boring, right?

What you will be doing

· You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell.

· You will be a key point of contact for our guests – answering questions, dealing with issues or concerns and responding to complaints

· Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries

· Accommodation show arounds and supporting the sales team

· Supporting the management team to ensure a range of opportunities and events for our guests

· Planning and delivering our market leading true life events program on a weekly basis

· Managing the accommodations social media channels and generating content to support the marketing team

· Assisting with guest check in and check out processes and supporting with termly room inspections

· Managing contractors and visitors and ensuring procedures are followed

Assisting with summer turnaround of the site

Using a range of systems to ensure guest satisfaction of which full training will be given

Are you a true Superstar?

· You will be friendly and fun with a positive personality

· Able to work flexible hours as determined by the needs of the business

· You will be social media savvy

· You will have previous front facing, customer service experience in a similar role

· Self motivated, professional, resilient, adaptable & fun

· A strong ability to problem solve, multi-task, plan & organise

· Ensures a high standard of appearance at all times

This is a fantastic diverse role with the chance to really make your mark and engage with students from all corners of the globe whilst ensuring a safe and meaning full university experience!

Job Type: Full-time

Pay: £12.00 per hour

Expected hours: 37.5 per week

Benefits:

• Gym membership
• On-site parking
• Quarterly performance based bonus

Work Location: In person