At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their experience is unforgettable.
- Company: Join a vibrant team dedicated to creating memorable experiences for students from around the world.
- Benefits: Enjoy a competitive salary, gym membership, and performance bonuses.
- Other info: This role offers excellent opportunities to engage with diverse cultures and grow your career.
- Why this job: Make a real impact while having fun in a dynamic, fast-paced environment.
- Qualifications: Customer service experience and a positive, adaptable attitude are essential.
The predicted salary is between 26000 - 39000 £ per year.
Job description
You are a natural people person with a hands on approach to your role. You are fun and friendly with a \'can do\' attitude. Operational \'excellence\' is your thing and you thrive in a fast paced environment where no two days are the same... because that\'s just boring, right?
What you will be doing
· You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell
· You will be a key point of contact for our guests - answering questions, dealing with issues or concerns and responding to complaints
· Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries
· Accommodation show arounds and supporting the sales team
· Supporting the management team to ensure a range of opportunities and events for our guests
· Planning and delivering our market leading true life events programme
· Managing the accommodations social media channels and generating content to support the marketing team
· Assisting with guest check in and check out processes and supporting with termly room inspections
· Managing contractors and visitors and ensuring procedures are followed
Assisting with summer turnaround of the site
Using a range of systems to ensure guest satisfaction of which full training will be given
Are you a true Superstar?
· You will be friendly and fun with a positive personality
· Able to work flexible hours as determined by the needs of the business
· You will be social media savvy
· You will have previous front facing, customer service experience in a similar role
· Self motivated, professional, resilient, adaptable & fun
· A strong ability to problem solve, multi-task, plan & organise
· Ensures a high standard of appearance at all times
This is a fantastic diverse role with the chance to really make your mark and engage with students from all corners of the globe whilst ensuring a safe and meaning full university experience
Job Type: Full-time
Pay: £12.50 per hour
Expected hours: 37.5 per week
Benefits:
- Gym membership
- On-site parking
- Quarterly performance based bonus
Work Location: In person
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Expected hours: 37.5 per week
Benefits:
- Gym membership
- On-site parking
Ability to commute/relocate:
- Swansea SA1: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Location:
- Swansea SA1 (required)
Work Location: In person
Guest Experience Assistant in Swansea employer: True Student Swansea
Join our vibrant team in Swansea as a Guest Experience Assistant, where your friendly personality and proactive approach will shine. We offer a dynamic work environment with opportunities for personal growth, competitive benefits like gym membership and performance bonuses, and the chance to engage with a diverse community of students from around the world. Here, every day is unique, and your contributions will make a real impact on our guests' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Assistant in Swansea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like True Student Swansea. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to True Student Swansea
Don't be shy about reaching out to True Student Swansea directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Assistant in Swansea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about True Student Swansea and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at True Student Swansea
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
