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For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their experience is unforgettable.
- Company: Join a vibrant team dedicated to creating memorable experiences for students from around the world.
- Benefits: Enjoy a competitive salary, gym membership, and performance bonuses.
- Why this job: Make a real impact while having fun in a dynamic, fast-paced environment.
- Qualifications: Customer service experience and a positive, adaptable attitude are essential.
- Other info: This role offers excellent opportunities to engage with diverse cultures and grow your career.
The predicted salary is between 26000 - 39000 £ per year.
Job description
You are a natural people person with a hands on approach to your role. You are fun and friendly with a \’can do\’ attitude. Operational \’excellence\’ is your thing and you thrive in a fast paced environment where no two days are the same… because that\’s just boring, right?
What you will be doing
· You are the welcoming face of true ensuring guests receive a warm welcome and a fond farewell
· You will be a key point of contact for our guests – answering questions, dealing with issues or concerns and responding to complaints
· Provide reception desk support, including front desk and telephone support, assisting with parcel deliveries and day to day queries
· Accommodation show arounds and supporting the sales team
· Supporting the management team to ensure a range of opportunities and events for our guests
· Planning and delivering our market leading true life events programme
· Managing the accommodations social media channels and generating content to support the marketing team
· Assisting with guest check in and check out processes and supporting with termly room inspections
· Managing contractors and visitors and ensuring procedures are followed
Assisting with summer turnaround of the site
Using a range of systems to ensure guest satisfaction of which full training will be given
Are you a true Superstar?
· You will be friendly and fun with a positive personality
· Able to work flexible hours as determined by the needs of the business
· You will be social media savvy
· You will have previous front facing, customer service experience in a similar role
· Self motivated, professional, resilient, adaptable & fun
· A strong ability to problem solve, multi-task, plan & organise
· Ensures a high standard of appearance at all times
This is a fantastic diverse role with the chance to really make your mark and engage with students from all corners of the globe whilst ensuring a safe and meaning full university experience
Job Type: Full-time
Pay: £12.50 per hour
Expected hours: 37.5 per week
Benefits:
- Gym membership
- On-site parking
- Quarterly performance based bonus
Work Location: In person
Job Types: Full-time, Permanent
Pay: £12.50 per hour
Expected hours: 37.5 per week
Benefits:
- Gym membership
- On-site parking
Ability to commute/relocate:
- Swansea SA1: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Location:
- Swansea SA1 (required)
Work Location: In person
Guest Experience Assistant employer: True Student Swansea
Contact Detail:
True Student Swansea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Guest Experience Assistant.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some fun ways to showcase your friendly personality during the interview. Maybe share a story where you turned a guest's frown upside down!
✨Tip Number 3
Be ready to show off your problem-solving skills! Think of examples from your past customer service experience where you handled tricky situations. This will prove you're the adaptable superstar they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Guest Experience Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the fun and friendly side of you that matches our vibe. Don't be afraid to show us your 'can do' attitude!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention any specific roles where you've been the welcoming face for guests or handled complaints like a pro. We love seeing how you fit into our team!
Show Off Your Social Media Skills: Since managing social media is part of the gig, give us a glimpse of your savvy skills! Share any experience you have with creating content or engaging with audiences online. It’ll help us see how you can contribute to our marketing efforts.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at True Student Swansea
✨Show Your People Skills
As a Guest Experience Assistant, your ability to connect with people is crucial. During the interview, share specific examples of how you've successfully interacted with guests or customers in the past. Highlight your friendly and approachable nature, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
This role requires quick thinking and adaptability. Prepare for situational questions where you can showcase your problem-solving skills. Think of times when you’ve dealt with complaints or tricky situations and explain how you resolved them effectively.
✨Be Social Media Savvy
Since managing social media channels is part of the job, brush up on your knowledge of various platforms. Be ready to discuss your experience with social media, including any content you've created or campaigns you've been involved in. This will show that you're not just a people person but also tech-savvy.
✨Emphasise Your Flexibility
The job requires flexible hours, so make sure to express your willingness to adapt to the needs of the business. Share examples of how you've successfully managed varying schedules in previous roles, which will demonstrate your commitment and reliability.