At a Glance
- Tasks: Oversee daily operations, optimise workflows, and enhance client delivery.
- Company: True Partnership, a dynamic consultancy focused on leadership and performance.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with industry experts and enjoy a flexible work-life balance.
- Why this job: Lead operational excellence in a high-performance environment and make a real impact.
- Qualifications: Experience in operations management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
True Partnership is a leadership and performance consultancy that supports leaders, traders, and investment professionals in achieving their best performance. Founded by former finance professionals, the company combines deep industry knowledge with practical leadership experience. True Partnership offers a range of coaching styles, methodologies, and advisory approaches to match the unique needs of each client. The firm focuses on facilitating fresh thinking, measurable behaviour change, and tangible business results. Team members work closely with clients in high-performance environments, helping them navigate complexity and maintain sustainable success.
The Head of Operations is a full-time, hybrid role based in London, with some flexibility to work from home. This position oversees the day-to-day operational management of the consultancy, including resource planning, workflow optimization, and coordination of client delivery across coaching and advisory engagements. The Head of Operations will design and refine operational processes, manage budgets and vendor relationships, track performance metrics, and ensure compliance with internal policies and relevant regulations. The role includes supporting business development activities through operational forecasting, capacity planning, and proposal support, as well as leading internal projects to improve efficiency and scalability. The individual will collaborate closely with the founders and consultants, manage operational staff, and help create a consistent, high-quality client experience.
Qualifications
- Demonstrated experience in operations management, preferably within professional services, consulting, or financial services.
- Strong skills in process design and improvement, including workflow optimization, documentation, and implementation of operational best practices.
- Comfort with budgeting, financial planning, and basic analytics to track KPIs, measure performance, and support data-driven decisions.
- Effective leadership and people management capabilities, including team coordination, stakeholder communication, and change management.
- Proficiency with productivity tools and systems (e.g., project management platforms, CRM systems, collaboration tools) to support scalable operations.
- Excellent written and verbal communication skills, with the ability to work collaboratively across senior stakeholders and client teams.
- Experience in or exposure to leadership development, coaching, or performance consultancy is highly beneficial.
- Ability to work effectively in a hybrid environment in London, balancing office collaboration with independent work from home.
Location: London based hybrid role. 3 days in Mayfair office. 2 days working from home.
Start Date: ASAP
If this is you, or someone in your network, email a CV to tom@truepartnership.com. Full spec available on request.
Head Of Operations employer: True Partnership
True Partnership is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation and performance are at the forefront. With a hybrid working model based in London, employees enjoy the flexibility of remote work while being part of a supportive team that values professional growth and development. The company offers unique opportunities to engage with high-performance clients, ensuring that every team member contributes to meaningful outcomes in a thriving consultancy environment.
