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- Tasks: Manage customer relationships and ensure product quality and compliance in the food industry.
- Company: Join a forward-thinking company dedicated to food safety and quality.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be at the forefront of food quality, making a real impact on customer satisfaction.
- Qualifications: Experience in food manufacturing and strong communication skills are essential.
- Other info: Ideal for those passionate about food safety and customer service.
Job Title: Customer Technologist (Food Industry)
Increase your chances of an interview by reading the following overview of this role before making an application.
Location: Hertfordshire
Overview: Are you passionate about food quality, and technical compliance, and dealing directly with key customers? Do you thrive in a fast-paced environment where attention to detail is everything? If so, this could be the perfect opportunity for you!
As a Customer Technologist, you will play a crucial role in managing customer relationships from a technical perspective, products meet the highest standards of compliance, quality, and safety. You\’ll lead on customer complaints, customer quality manuals and queries for the business’ impressive customer base.
The Experience Required:
* Food manufacturing/distribution experience.
* Customer facing experience within this sector.
* Detailed knowledge of customer quality management systems and their application/
* Proven background in dealing with customer complaints and queries.
* Quality Management Manual
* Strong communication skills essential.
* Food Safety Qualification ideal.
The Role/Responsibilities:
* Maintenance of the Customer Quality Management Manuals.
* Customer complaint management.
* Supplier and product approvals.
* Supporting with customer audits and meetings.
* KPI reporting and management from a technical perspective.
* Supporting the wider business with technical expertise.
Company Overview:
This is a fantastic opportunity to work with a forward thinking, proactive and innovative company with recent investment which has resulted in strong and stable growth. This company have a collaborative culture and a focus on progression and development for every level of the business.
We are seeking applications from talented Customer Technologists, Food Technologists, Technical Administrators, Technical Assistants, Technical Coordinators who live within Hertfordshire or North London.
How to Apply
If you have the desired qualifications and experience, please send your CV to Amelia quoting reference AHC/TNT/876 or phone (phone number removed) for a confidential discussion.
True North Talent is recognised as a trusted supplier of permanent, contract and interim recruitment services to the food manufacturing and FMCG industries. Our teams of specialist recruiters operate across Operations/Engineering/Technical/NPD/Supply Chain and Commercial. We may hold your data, as per our privacy policy detailed on our website.
Unfortunately, due to the high volume of applications we receive, we can only contact successful applicants.
For more information on True North Talent or to discuss how we can find talent for your business then please visit our website
Customer Technologist employer: True North Talent
Contact Detail:
True North Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technologist
✨Tip Number 1
Familiarize yourself with the specific quality management systems used in the food industry. Understanding these systems will not only help you in interviews but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Network with professionals in the food manufacturing and distribution sector. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the challenges they face.
✨Tip Number 3
Prepare to discuss real-life examples of how you've handled customer complaints or quality issues in the past. This will showcase your problem-solving skills and your ability to maintain strong customer relationships.
✨Tip Number 4
Stay updated on the latest food safety regulations and trends. Being knowledgeable about current compliance standards will set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Customer Technologist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Technologist position. Highlight the key responsibilities and required experiences, such as food manufacturing experience and customer-facing skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in food quality management and customer relations. Provide specific examples of how you've handled customer complaints or managed quality manuals in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate these in your application. Use clear and concise language, and consider including examples of successful interactions with customers or stakeholders.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for food quality and technical compliance. Mention why you are excited about the opportunity and how your background aligns with the company's goals and values.
How to prepare for a job interview at True North Talent
✨Show Your Passion for Food Quality
Make sure to express your enthusiasm for food quality and safety during the interview. Share specific examples from your past experiences that demonstrate your commitment to maintaining high standards in food manufacturing and distribution.
✨Highlight Your Customer-Facing Experience
Discuss your previous roles where you interacted directly with customers, especially in the food industry. Emphasize how you managed customer complaints and queries effectively, showcasing your strong communication skills.
✨Demonstrate Knowledge of Quality Management Systems
Be prepared to talk about your understanding of customer quality management systems. Provide examples of how you've applied these systems in your previous roles, particularly in relation to maintaining quality manuals and compliance.
✨Prepare for Technical Questions
Since the role involves providing technical expertise, anticipate questions related to food safety qualifications and compliance standards. Brush up on relevant regulations and be ready to discuss how you would support customer audits and meetings.
