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- Tasks: Help customers solve problems and build strong relationships in a fast-paced environment.
- Company: Join a forward-thinking company focused on innovation and employee development.
- Benefits: Enjoy a collaborative culture with opportunities for progression and development.
- Why this job: Make a real impact by enhancing customer experiences and ensuring satisfaction.
- Qualifications: Strong people skills and the ability to multitask in a dynamic setting are essential.
- Other info: This is a 12-month fixed term contract based in Kingsbridge.
Contract: 12 Fixed Term
Location: Kingsbridge
Salary: 25,000
Overview: Are you passionate about helping people and solving problems? Do you thrive in a fast-paced environment where every interaction makes a difference? This is an exciting opportunity to join an innovative and fast-growing company where you can deliver exceptional support to our valued customers. This is an initial 12 month fixed term contract to play a key part in client relations and customer satisfaction which is something our client is deeply passionate about. You must have full rights for working in the United Kingdom for this role.
Experience Required:
- Strong people-focused attitude with the ability to build and develop customer relationships.
- The ability to solve customer problems and queries quickly and effectively.
- Experience of working on multiple tasks in a fast-paced environment.
Role & Responsibilities:
- You will play a crucial role in building strong customer relationships and ensuring satisfaction by resolving complaints to ensure retention and loyalty, whilst delivering exceptional support across multiple channels.
- As the Customer Service Representative, you will track customer interactions, streamline workflows and suggest areas for performance and efficiency improvements to enhance customer experiences and operational effectiveness.
Company Overview: This is a fantastic opportunity to work with a forward-thinking, proactive and innovative company. This company has a collaborative culture and a focus on progression and development for every level of the business.
If you have the desired qualifications and experience, please send your CV quoting reference AMC/TNT/CSE.
Customer Service Executive employer: True North Talent
Contact Detail:
True North Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise in customer interactions will help you align your approach during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills with real-life scenarios can set you apart from other candidates.
✨Tip Number 3
Showcase your ability to multitask effectively. Since the role involves handling multiple tasks in a fast-paced environment, be ready to explain how you manage your time and prioritise tasks under pressure.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise your ability to build relationships, solve problems, and manage multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your problem-solving abilities. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, empathy, and efficiency. Use keywords from the job posting to ensure your application stands out.
Follow Application Instructions: Ensure you quote the reference AMC/TNT/CSE in your application as specified. This shows attention to detail and ensures your application is directed to the right place.
How to prepare for a job interview at True North Talent
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping people and solving problems. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to exceptional service.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've effectively resolved customer complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think on your feet and find solutions quickly.
✨Highlight Your Multitasking Abilities
Since the role requires handling multiple tasks in a fast-paced environment, be ready to provide examples of how you've successfully managed competing priorities. This could include discussing tools or techniques you use to stay organised and efficient.
✨Research the Company Culture
Familiarise yourself with the company's values and culture before the interview. Be prepared to discuss how your personal values align with theirs, and why you believe you'd be a great fit for their collaborative and innovative environment.
