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- Tasks: Investigate and troubleshoot complex Azure issues to enhance reliability.
- Company: Dynamic UK tech company focused on customer-critical solutions.
- Benefits: Competitive salary, bonus, hybrid work, and comprehensive benefits.
- Other info: Join a growing team with opportunities for professional development.
- Why this job: Make a real impact by improving live SaaS environments for customers.
- Qualifications: Experience in Azure, troubleshooting, and a passion for problem-solving.
The predicted salary is between 85000 - 85000 £ per year.
About the job
We’re hiring a Senior Azure SaaS Reliability & Support Engineer for a growing UK technology business with a customer-critical Azure-hosted platform. This is a hands-on role for someone who enjoys getting under the skin of live SaaS environments, diagnosing issues properly, and improving reliability before customers even notice there is a problem. This is not a pure DevOps or cloud build role. We’re looking for someone who can investigate production issues, trace root cause, work across application and infrastructure layers, and help reduce recurring incidents through better monitoring, automation and operational insight.
What you’ll be doing:
- Investigating complex application and infrastructure issues in Azure
- Troubleshooting production incidents using logs, telemetry and diagnostics
- Supporting customer environments across single-tenant and multi-tenant deployments
- Identifying recurring problems and driving permanent fixes
- Building or improving monitoring, alerting and automation
- Working closely with support and development teams on code-level and environment-related issues
- Reporting findings and recommendations
Senior Azure Reliability & Support Engineer employer: True North Group
Contact Detail:
True North Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Azure Reliability & Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Azure. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with troubleshooting and improving SaaS environments. This will give you an edge during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common Azure tools and troubleshooting techniques. Mock interviews with friends can help you articulate your thought process when diagnosing issues.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior Azure Reliability & Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Azure and SaaS environments. We want to see how you've tackled similar challenges in the past, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about reliability engineering and how your background makes you a perfect fit for our team. Let us know what excites you about this role!
Showcase Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved complex issues in production environments. We love seeing candidates who can think critically and act decisively under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at True North Group
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge, especially around SaaS environments. Be prepared to discuss specific tools and services you've used, and how you've tackled issues in the past. This will show that you’re not just familiar with Azure, but that you can dive deep into its intricacies.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of complex application and infrastructure issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and how you approach problem-solving in real-world scenarios.
✨Highlight Your Collaboration Experience
Since this role involves working closely with support and development teams, be ready to discuss how you've successfully collaborated in the past. Share specific instances where teamwork led to improved outcomes, especially in diagnosing and fixing production incidents.
✨Demonstrate a Proactive Mindset
Talk about how you've identified recurring problems and implemented permanent fixes in previous roles. Discuss any monitoring or automation improvements you've made, as this shows you're not just reactive but also proactive in enhancing reliability and performance.