At a Glance
- Tasks: Help customers by taking calls, solving problems, and scheduling jobs.
- Company: Join Tructyre, a leader in tyre management for fleets across Britain.
- Benefits: Enjoy 264 hours of annual leave, health programmes, and flexible pension schemes.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong customer service skills and experience in busy call environments.
The predicted salary is between 25625 - 25625 £ per year.
Join our team at Tructyre and put your customer service skills to work in a role where every call matters. We’re looking for Customer Support Specialists to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.
The Customer Support Specialist role includes:
- Taking inbound customer calls and creating work requests.
- Making outbound calls to depots to schedule jobs and provide updates.
- Producing accurate invoices using our internal systems and customer platforms.
- Resolving queries and complaints with ownership and urgency.
- Communicating across phone, email, and customer portals.
- Meeting individual and team KPIs such as call handling, accuracy, and productivity.
Requirements as a Customer Support Specialist:
- Essential: Excellent customer service skills.
- Confident using computer systems (including Microsoft Excel).
- Experience handling high volumes of calls in a busy environment.
- Strong communication and problem-solving abilities.
- Desirable: Experience working with SLAs and KPIs.
- Previous call centre or office admin experience.
- Knowledge of UK geography and mapping systems.
Benefits as a Customer Support Specialist:
- 264 hours Annual Leave (full time equivalent).
- Additional holidays for long service.
- A flexible pension scheme, including life assurance.
- Enhanced maternity & paternity pay.
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions).
- Health and wellbeing program.
- Tyre Discount Schemes.
- Refer a Friend Scheme.
- Company Sick Pay.
If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.
About Us: Tructyre’s mission is to eliminate tyre-related risks for Britain’s fleet of trucks, trailers, buses, and coaches. We do this by quickly fitting tyres, proactively preventing issues to enhance uptime and save money, and stepping in with urgent solutions when needed. De-risking isn’t just about tyres; it’s about making fleet management safer and more efficient, ensuring that tyres are one less worry for operators. We de-risk Britain’s fleets, keeping customers operational and cost-effective.
Customer Support Specialist CEC in Gateshead employer: Tructyre Fleet Management Limited
Tructyre Fleet Management Limited is an excellent employer for those seeking a rewarding career as a Fleet Tyre Technician in England. With a strong focus on employee development through in-house training, a competitive salary structure, and generous benefits including 28 days’ holiday and a pension scheme, the company fosters a supportive work culture that prioritises safety and teamwork. Join us to be part of a dynamic team dedicated to delivering exceptional service to commercial vehicle fleets while enjoying the advantages of a fulfilling work environment.
Contact Details:
Tructyre Fleet Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist CEC in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Tructyre Fleet Management Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Tructyre Fleet Management Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Specialist CEC in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Tructyre Fleet Management Limited:Your cover letter is your chance to shine! Tell us why you want to work at Tructyre Fleet Management Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Tructyre Fleet Management Limited!
How to prepare for a job interview at Tructyre Fleet Management Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
