At a Glance
- Tasks: Handle customer calls, resolve queries, and create work requests with urgency.
- Company: Join Tructyre, a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 264 hours of annual leave, flexible pension, and enhanced maternity benefits.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Excellent customer service skills and experience in a busy call environment.
The predicted salary is between 25000 - 25000 € per year.
Join our team at Tructyre and put your customer service skills to work in a role where every call matters.
The Customer Service Advisor role includes:
- Taking inbound customer calls and creating work requests.
- Making outbound calls to depots to schedule jobs and provide updates.
- Producing accurate invoices using our internal systems and customer platforms.
- Resolving queries and complaints with ownership and urgency.
- Communicating across phone, email, and customer portals.
- Meeting individual and team KPIs such as call handling, accuracy, and productivity.
Requirements as a Customer Service Advisor:
- Essential: Excellent customer service skills.
- Confident using computer systems (including Microsoft Excel).
- Experience handling high volumes of calls in a busy environment.
- Strong communication and problem-solving abilities.
- Desirable: Experience working with SLAs and KPIs.
- Previous call centre or office admin experience.
- Knowledge of UK geography and mapping systems.
Benefits as a Customer Service Advisor:
- 264 hours Annual Leave (average 22 days).
- Additional holidays for long service.
- A flexible pension scheme, including life assurance.
- Enhanced maternity.
Customer Support Specialist - Gateshead employer: Tructyre Fleet Management Limited
At Tructyre, we pride ourselves on fostering a supportive and dynamic work environment where every team member is valued. As a Customer Support Specialist in Gateshead, you'll enjoy competitive pay, generous annual leave, and opportunities for professional growth, all while being part of a collaborative team dedicated to delivering exceptional customer service. Our commitment to employee well-being and development makes us an excellent employer for those seeking a rewarding career in customer support.
Contact Detail:
Tructyre Fleet Management Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist - Gateshead
✨Tip Number 1
Get to know the company! Research Tructyre and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound and outbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved customer issues in the past. This will demonstrate your ability to take ownership and urgency when dealing with queries and complaints.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Support Specialist - Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled calls and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Tailor Your Application:Take a moment to customise your application for the Customer Support Specialist role. Mention how your experience aligns with our needs, especially around handling high call volumes and meeting KPIs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Tructyre Fleet Management Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you understand the importance of excellent service.
✨Familiarise Yourself with the Company
Do a bit of research on Tructyre and their services. Knowing their values and how they operate will help you tailor your answers to fit their culture. Plus, it shows that you're genuinely interested in the role and the company.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as 'How do you handle stress?' or 'Can you give an example of a time you resolved a complaint?' Practising your responses will help you feel more confident during the actual interview.
✨Showcase Your Tech Skills
Since the role involves using computer systems, be ready to discuss your experience with software like Microsoft Excel. You might even want to mention any specific tools you've used in previous roles that could be relevant to the job at Tructyre.
