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- Tasks: Help customers by taking calls, solving problems, and scheduling jobs.
- Company: Join Tructyre, a dynamic team focused on customer experience.
- Benefits: Enjoy 264 hours of annual leave, health plans, and discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Excellent customer service skills and confidence with computer systems required.
- Other info: Flexible working hours and opportunities for career growth.
The predicted salary is between 21500 - 28500 £ per year.
Customer Service Advisor
Gateshead
£25,000 per annum
Full Time, permanent working 37.5 hours per week across Monday – Sunday between 8am – 8pm.
Join our team at Tructyre and put your customer service skills to work in a role where every call matters.
We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast‑paced environment, this could be the role for you.
The Customer Service Advisor role:
- Taking inbound customer calls and creating work requests.
- Making outbound calls to depots to schedule jobs and provide updates.
- Producing accurate invoices using our internal systems and customer platforms.
- Resolving queries and complaints with ownership and urgency.
- Communicating across phone, email, and customer portals.
- Meeting individual and team KPIs such as call handling, accuracy, and productivity.
Requirements as a Customer Service Advisor:
Essential:
- Excellent customer service skills.
- Confident using computer systems (including Microsoft Excel).
- Experience handling high volumes of calls in a busy environment.
- Strong communication and problem‑solving abilities.
Desirable:
- Experience working with SLAs and KPIs.
- Previous call centre or office admin experience.
- Knowledge of UK geography and mapping systems.
Benefits as a Customer Service Advisor:
- 247.5 hours annual leave (25 days plus 8 bank holidays)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Enchanced maternity & paternity pay
- Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face‑to‑face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay
If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you. Apply today and start your journey with Tructyre.
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Customer Service Specialist - Gateshead employer: Tructyre Fleet Management Limited
Contact Detail:
Tructyre Fleet Management Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Gateshead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Tructyre. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and resolving queries during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist - Gateshead
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped people in the past and how you can bring that same energy to our team!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences.
Tailor Your Application: Take a moment to customise your application for the Customer Service Specialist role. Mention specific responsibilities from the job description that resonate with your experience – it shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Tructyre Fleet Management Limited
✨Know the Company
Before your interview, take some time to research Tructyre. Understand their values, mission, and what they do. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Common Interview Questions
Anticipate questions related to handling high call volumes, problem-solving, and working under pressure. Practising your responses can help you feel more confident and articulate during the interview. Don't forget to prepare questions to ask them too!
✨Be Ready to Discuss KPIs and SLAs
Since the role involves meeting individual and team KPIs, be prepared to discuss your understanding of these metrics. If you have previous experience with SLAs and KPIs, share how you successfully met or exceeded them in your past roles.
