At a Glance
- Tasks: Manage eCommerce operations, optimise websites, and enhance customer experience for Truckman and ARB UK.
- Company: Join leading suppliers of pickup truck accessories and 4x4 equipment in the UK.
- Benefits: Enjoy competitive salary, 22 days holiday, life insurance, and opportunities for career progression.
- Other info: Collaborate with diverse teams and contribute to exciting projects in a supportive workplace.
- Why this job: Kickstart your eCommerce career with hands-on experience in a dynamic and growing environment.
- Qualifications: Experience in eCommerce, strong attention to detail, and familiarity with digital marketing tools.
The predicted salary is between 30000 - 40000 € per year.
Truckman and ARB UK are leading suppliers of pickup truck accessories and 4x4 equipment, serving both trade and retail customers across the UK. We’re looking for an eCommerce Executive to support the day-to-day running and optimisation of our two online brands, Truckman and ARB UK. This role will play a key part in ensuring both websites are trading effectively, products are well presented, and customers have a smooth online experience. This is a great opportunity for someone looking to develop their career in eCommerce, working across two growing brands with a varied product range and busy trading environment, with scope to grow into a more senior eCommerce or trading role over time.
The job:
- Manage day-to-day website operations across Truckman and ARB UK
- Upload and maintain product listings, ensuring accurate pricing, descriptions, and imagery
- Support the execution of promotions, campaigns, and seasonal offers
- Work with internal and external teams (developers, designers, agencies) to implement website updates and improvements
- Monitor website performance, identifying issues and opportunities to improve conversion
- Take ownership of key areas of site performance and contribute ideas to improve trading and conversion
- Support trading activity, including analysing performance and suggesting improvements to drive revenue
- Assist with merchandising, including category management and on-site search optimisation
- Carry out regular site checks to ensure everything is functioning correctly (products, checkout, navigation)
- Support with content updates, blogs, landing pages, and campaign pages
- Help manage customer journey improvements across both sites
- Support customer service activity via Gorgias, assisting with queries across email and live chat where required
- Work closely with the customer service team to ensure a smooth end-to-end customer experience
- Assist with order processing, issue resolution, and general customer enquiries during busy periods
- Use and support internal ERP systems for order management, stock control, and data accuracy
What sort of person are we looking for?
- Previous experience in an eCommerce or digital role
- Familiarity with platforms such as Magento / Adobe Commerce (or similar)
- Experience with email marketing tools (e.g. Mailchimp)
- Strong attention to detail and organisational skills
- Good understanding of online merchandising and customer experience
- Comfortable working with data and identifying trends
- Basic understanding of SEO principles
- Experience with analytics tools such as Google Analytics (GA4)
- Strong communication skills and ability to work across teams
- Experience with Meta and Google Ads
- Basic HTML knowledge
- Experience using customer service platforms such as Gorgias (or similar)
- Familiarity with ERP systems
- Understanding of order workflows, stock management, and fulfilment processes
Benefits:
- Competitive salary
- 22 days holiday plus bank holidays
- 4 x salary Life Insurance Cover
- Pension scheme
- Branded workwear provided
- On-site parking
- Free tea and coffee
- Cycle to work scheme
- Opportunity for progression within a growing eCommerce team
Note: Working hours are Monday to Friday, between 9:00am - 5:30pm.
eCommerce Executive employer: Truckman
Truckman and ARB UK is an exceptional employer, offering a dynamic work environment where eCommerce professionals can thrive. With a strong focus on employee growth, competitive benefits including a pension scheme and life insurance, and a supportive culture that encourages collaboration across teams, this role provides a unique opportunity to develop your career in a fast-paced industry. Located in the UK, employees enjoy a range of perks such as free parking and a cycle to work scheme, making it an attractive place to work for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Executive
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce space, especially those who work at Truckman and ARB UK. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a mini portfolio showcasing your previous eCommerce projects or any relevant work. This could be a game-changer when you're trying to stand out from the crowd.
✨Tip Number 3
Stay updated on trends! Keep an eye on the latest eCommerce trends and tools, especially those related to Magento and Google Analytics. Being knowledgeable will impress potential employers and show you're passionate about the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Truckman and ARB UK.
We think you need these skills to ace eCommerce Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce Executive role. Highlight any relevant experience you have with online merchandising, website management, and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about eCommerce and how you can contribute to Truckman and ARB UK. Be sure to mention any specific tools or platforms you’re familiar with that are relevant to the role.
Showcase Your Analytical Skills:Since this role involves monitoring website performance and identifying trends, make sure to highlight any experience you have with analytics tools like Google Analytics. We love data-driven decision-making, so let us know how you've used data in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Truckman
✨Know Your eCommerce Basics
Make sure you brush up on your eCommerce knowledge, especially around platforms like Magento or Adobe Commerce. Be ready to discuss how you've used these tools in previous roles and how they can help improve website performance.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with analytics tools like Google Analytics. Think of specific examples where you've identified trends or issues and how you suggested improvements that drove revenue or enhanced the customer experience.
✨Demonstrate Attention to Detail
Since this role requires a strong focus on product listings and site checks, be prepared to share instances where your attention to detail made a difference. Highlight any experiences where you caught errors or improved processes.
✨Communicate Effectively
This position involves working with various teams, so practice articulating your thoughts clearly. Think of examples where you successfully collaborated with others, whether it was with developers, designers, or customer service teams.
