At a Glance
- Tasks: Manage eCommerce operations, optimise websites, and enhance customer experience for Truckman and ARB UK.
- Company: Join leading suppliers of pickup truck accessories and 4x4 equipment in the UK.
- Benefits: Enjoy a competitive salary, 22 days holiday, and opportunities for career growth.
- Other info: Collaborate with creative teams and contribute to exciting online projects.
- Why this job: Kickstart your eCommerce career with hands-on experience in a dynamic trading environment.
- Qualifications: Previous eCommerce experience and familiarity with digital marketing tools required.
The predicted salary is between 30000 - 40000 € per year.
Truckman and ARB UK are leading suppliers of pickup truck accessories and 4x4 equipment, serving both trade and retail customers across the UK. We’re looking for an eCommerce Executive to support the day-to-day running and optimisation of our two online brands, Truckman and ARB UK. This role will play a key part in ensuring both websites are trading effectively, products are well presented, and customers have a smooth online experience.
This is a great opportunity for someone looking to develop their career in eCommerce, working across two growing brands with a varied product range and busy trading environment, with scope to grow into a more senior eCommerce or trading role over time.
The job:
- Manage day-to-day website operations across Truckman and ARB UK
- Upload and maintain product listings, ensuring accurate pricing, descriptions, and imagery
- Support the execution of promotions, campaigns, and seasonal offers
- Work with internal and external teams (developers, designers, agencies) to implement website updates and improvements
- Monitor website performance, identifying issues and opportunities to improve conversion
- Take ownership of key areas of site performance and contribute ideas to improve trading and conversion
- Support trading activity, including analysing performance and suggesting improvements to drive revenue
- Assist with merchandising, including category management and on-site search optimisation
- Carry out regular site checks to ensure everything is functioning correctly (products, checkout, navigation)
- Support with content updates, blogs, landing pages, and campaign pages
- Help manage customer journey improvements across both sites
- Support customer service activity via Gorgias, assisting with queries across email and live chat where required
- Work closely with the customer service team to ensure a smooth end-to-end customer experience
- Assist with order processing, issue resolution, and general customer enquiries during busy periods
- Use and support internal ERP systems for order management, stock control, and data accuracy
What sort of person are we looking for?
- Previous experience in an eCommerce or digital role
- Familiarity with platforms such as Magento / Adobe Commerce (or similar)
- Experience with email marketing tools (e.g. Mailchimp)
- Strong attention to detail and organisational skills
- Good understanding of online merchandising and customer experience
- Comfortable working with data and identifying trends
- Basic understanding of SEO principles
- Experience with analytics tools such as Google Analytics (GA4)
- Strong communication skills and ability to work across teams
- Experience with Meta and Google Ads
- Basic HTML knowledge
- Experience using customer service platforms such as Gorgias (or similar)
- Familiarity with ERP systems
- Understanding of order workflows, stock management, and fulfilment processes
Benefits:
- Competitive salary
- 22 days holiday plus
eCommerce Executive in Chester employer: Truckman
Truckman and ARB UK offer a dynamic work environment where innovation and collaboration thrive, making it an excellent employer for those passionate about eCommerce. With a focus on employee growth, you will have the opportunity to develop your skills across two leading brands in the pickup truck accessories market, while enjoying competitive benefits and a supportive team culture that values your contributions. Located in the UK, this role provides a unique chance to be part of a growing sector with ample opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land eCommerce Executive in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce industry, especially those who work at Truckman and ARB UK. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous eCommerce projects. This is a great way to demonstrate your experience with platforms like Magento and your understanding of online merchandising.
✨Tip Number 3
Be proactive! Don’t wait for job openings to pop up. Send a speculative application through our website, highlighting how you can contribute to the day-to-day operations and optimisation of Truckman and ARB UK.
✨Tip Number 4
Stay updated on trends! Follow eCommerce blogs and news to keep your knowledge fresh. Being able to discuss recent developments in the industry during an interview can really impress the hiring team.
We think you need these skills to ace eCommerce Executive in Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce Executive role. Highlight any relevant experience you have with online merchandising, website management, and customer service. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about eCommerce and how you can contribute to Truckman and ARB UK. Be sure to mention any specific tools or platforms you've worked with that are relevant to the role.
Show Off Your Data Skills:Since this role involves monitoring website performance and analysing data, make sure to showcase your analytical skills. Mention any experience you have with Google Analytics or similar tools, and how you've used data to drive improvements in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy!
How to prepare for a job interview at Truckman
✨Know Your eCommerce Basics
Make sure you brush up on your eCommerce knowledge before the interview. Understand the key principles of online merchandising, customer experience, and how platforms like Magento work. This will show that you're not just interested in the role but also have a solid foundation to build upon.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data in previous roles. Whether it's through Google Analytics or other tools, highlight specific examples where you've identified trends or made improvements based on data analysis. This will demonstrate your ability to contribute to the company's trading performance.
✨Familiarise Yourself with Their Brands
Take some time to explore Truckman and ARB UK's websites. Understand their product range, current promotions, and overall customer experience. Being able to discuss specific aspects of their brands during the interview will show your genuine interest and initiative.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the role and the company. You might want to inquire about their future eCommerce strategies or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
