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- Tasks: Deliver top-notch customer service and manage service appointments in a fast-paced environment.
- Company: Join TruckEast Ltd., a leading Scania dealer with a strong reputation.
- Benefits: Full-time role with opportunities for growth and development in the automotive industry.
- Why this job: Be the face of customer satisfaction and make a difference in the automotive world.
- Qualifications: Experience in aftersales processes and strong IT skills are preferred.
- Other info: Dynamic team environment with a focus on collaboration and results.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time, on-site role for a Service Advisor, located in King's Lynn. The Service Advisor will be responsible for ensuring high levels of customer satisfaction by providing customer-focused service. Daily tasks include managing customer inquiries, scheduling service appointments, coordinating with the workshop team, and managing the aftersales process. The Service Advisor will also handle administrative duties related to service and repairs.
TruckEast Ltd. is an established Scania dealer operating commercial vehicle workshops. Representing the Scania brand, we provide premium quality new and used vehicles across the eastern counties of England. With 13 dealer points, we offer convenient access to a one-stop-shop for servicing, repairs, and maintenance for all makes of HGV, passenger vehicles, vans, agricultural and industrial vehicles. Our branches ensure local access to essential service and specialist aftersales support.
Qualifications:
- Experience in handling aftersales processes, ideally in an HGV environment
- Excellent IT skills, ideally knowledge and experience using Keyloop
- Strong organisational and administrative skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Previous experience in the automotive or commercial vehicle industry is a plus
- A proactive and results-driven approach
Seniority level: Entry level
Employment type: Full-time
Industries: Motor Vehicle Manufacturing
Service Advisor employer: TruckEast Ltd
Contact Detail:
TruckEast Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research TruckEast Ltd. and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be dealing with customers daily. Role-play common scenarios with friends or family to boost your confidence and improve your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're proactive and serious about landing the Service Advisor role at TruckEast Ltd.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and aftersales processes. We want to see how your skills align with the role of a Service Advisor, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the automotive industry and how you can contribute to our team at TruckEast Ltd. Keep it friendly and professional – we love a personal touch!
Show Off Your IT Skills: Since we value strong IT skills, especially with Keyloop, make sure to mention any relevant software experience in your application. If you’ve used similar systems, let us know how you navigated them successfully!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at TruckEast Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially regarding aftersales processes. Familiarise yourself with common customer inquiries and how to handle them effectively. This will show that you're proactive and ready to tackle the role head-on.
✨Showcase Your IT Skills
Since the job mentions using Keyloop, it’s a good idea to demonstrate your IT proficiency during the interview. If you have experience with similar software, be prepared to discuss it. If not, consider doing a bit of research or even a quick tutorial to get a basic understanding.
✨Highlight Teamwork Experience
This role is all about working in a fast-paced, team-oriented environment. Think of examples from your past where you successfully collaborated with others, whether in a work setting or during your studies. Sharing these experiences will help illustrate your ability to fit into their team.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, the team you'll be working with, or the specific challenges they face in the service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
