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- Tasks: Ensure smooth operations at the Service Reception and deliver top-notch customer service.
- Company: Join a dynamic team in the automotive industry focused on customer satisfaction.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Be the go-to person for customers and make their experience exceptional.
- Qualifications: Must have a driving licence and strong communication skills.
- Other info: Perfect for those who thrive in a fast-paced, team-oriented setting.
The predicted salary is between 24000 - 36000 £ per year.
The Service Advisor role is responsible for the smooth daily operation of the Service Reception. Working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.
What does the role involve?
- Ensure a steady and realistic flow of available work through the workshop.
- Liaise with external and internal customers and ensure work is authorised.
- Support and maintain customer's service schedules, MOT and O Licence requirements.
- Ideally a Technical Awareness will be required so as to be able to provide basic advice and estimates to customers - this may not necessarily have been gained within the Commercial Vehicle sector of the Motor Vehicle Industry.
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures.
- Ensure Service / Inspection Documentation are completed correctly, and customer defect procedures adhered to.
- Loading and daily checking of R2C to ensure all customer sheets are correct and complete.
- Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing.
- Re-book any work and liaise with the Parts Dept. to ensure work is carried out promptly.
- Contact customers for any missed booked work and re-book accordingly.
- Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required.
- Any other duties relevant to the smooth and efficient operation of the department as determined by your manager.
Qualifications
- Current driving licence.
- Ability to work within a team.
- Ability to work within guidelines and to deadlines.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Excellent organisation and analytical skills.
- High level of computer literacy.
- Detail orientated.
- Good understanding of the business environment in the customer interface.
- Possess excellent accuracy and numeracy skills.
Service Advisor in Milton Keynes employer: TruckEast Ltd.
Contact Detail:
TruckEast Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Milton Keynes
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll need to communicate effectively with customers and colleagues. Role-play common scenarios to boost your confidence and clarity.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team.
We think you need these skills to ace Service Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service skills and any relevant experience in the motor vehicle industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your ability to communicate clearly and effectively. We love seeing candidates who can express themselves well on paper!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TruckEast Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the responsibilities listed in the job description, such as liaising with customers and maintaining service schedules. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Advisor, exceptional communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. Practising clear and concise responses during the interview will also highlight your ability to convey information accurately, which is crucial for this role.
✨Demonstrate Technical Awareness
While you may not need extensive technical knowledge, having a basic understanding of vehicle maintenance can set you apart. Brush up on common service procedures and terminology so you can confidently discuss them during the interview. This shows that you're proactive and ready to provide valuable advice to customers.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation!
