Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure smooth operations in service and parts reception while delivering top-notch customer service.
- Company: Join TruckEast Ltd, a leading Scania dealer with a strong team culture.
- Benefits: Enjoy 30 days holiday, private health insurance, life assurance, and mental health support.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for career growth and development in a supportive environment.
The predicted salary is between 19800 - 46200 £ per year.
TruckEast Ltd. is an established Scania dealer and one of the UK’s largest commercial vehicle workshop operators, providing premium quality new and used vehicles. With 13 dealership locations across the eastern counties of England, TruckEast offers convenient, local access to comprehensive servicing, repairs, and maintenance. The company delivers specialist aftersales support for all types of heavy goods vehicles (HGVs), passenger, agricultural, and industrial vehicles. Representing the Scania brand, TruckEast is committed to maintaining the highest standards of quality and performance in both sales and aftersales services.
Salary: up to £33,000 per annum, depending upon experience
Working hours: Monday to Friday alternating by week between 8:00-17:00 and 9:00-18:00, with a 1-hour lunch break, and alternate Saturdays 8:00-12:00
Role Description
This is a full-time, on-site role for a Service and Parts Advisor, based at our Corby branch. The Service and Parts Advisor will be responsible for the smooth daily operation of the Service/Parts Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.
What benefits do we offer our Service and Parts Advisors?
- 30 days holiday per year (including Bank Holidays), rising to 34 days with length of service
- Optional private health insurance
- Life assurance policy
- Enhanced employer pension
- Refer a friend scheme
- 24/24 mental health and wellbeing support
What are the responsibilities of the role?
- Ensure a steady and realistic flow of available work through the workshop
- Support and maintain customer’s service schedules, MOT and O Licence requirements
- Provide basic advice and estimates to customers
- Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
- Ensure service and inspection documentation are correctly completed, and customer defect procedures adhered to
- Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing
- Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
- Pick and deliver correct parts to workshop on time
- Work together with the workshop and other departments
- Return warranty and service exchange units regularly
- Receive and inspect all packages delivered, resolving any problems
- Parts ordering
- Deal with suppliers
- Control stock in cost effective manner
- Deal with customers/colleagues in professional manner
- Provide cover at other branches as and when required
- Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
TruckEast Ltd are an equal opportunities employer.
Service and Parts Advisor in Corby employer: TruckEast Ltd
Contact Detail:
TruckEast Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Parts Advisor in Corby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at TruckEast. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching TruckEast and understanding their values. Be ready to discuss how your skills align with their commitment to quality and customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Service and Parts Advisor, you'll need to interact with customers and colleagues daily. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TruckEast team. Let’s get you that job!
We think you need these skills to ace Service and Parts Advisor in Corby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Service and Parts Advisor role. We want to see how your background aligns with our commitment to outstanding customer service and teamwork.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’re excited about joining TruckEast. We love seeing genuine enthusiasm and a personal touch.
Showcase Your Communication Skills: As a Service and Parts Advisor, communication is key. In your application, demonstrate your ability to communicate effectively, whether it’s through examples of past experiences or how you handle customer interactions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role promptly!
How to prepare for a job interview at TruckEast Ltd
✨Know Your Stuff
Familiarise yourself with TruckEast Ltd. and the Scania brand. Understand their services, values, and what sets them apart in the commercial vehicle market. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Service and Parts Advisor, exceptional communication is key. Prepare examples from your past experiences where you’ve delivered outstanding customer service. Think about how you resolved issues or went the extra mile for customers, as this will resonate well with the interviewers.
✨Be Ready for Technical Questions
Brush up on basic automotive knowledge, especially related to heavy goods vehicles (HGVs). You might be asked about service schedules, MOT requirements, or parts ordering processes. Demonstrating your technical understanding will show that you’re prepared for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
